VP, AI HITL & Operations
Key Responsibilities
Strategic Leadership Develop and execute the organization's HITL and operational strategy to support AI development and business objectives. Establish long-term operational roadmaps that enable scalable growth and evolving AI requirements. Partner with executive leadership to align operational priorities with company goals. Drive innovation and continuous improvement across AI operations. Human-in-the-Loop Operations Management Lead all human feedback, annotation, data labeling, model evaluation, and quality assurance programs. Design and optimize workflows for AI training data generation and model validation. Develop scalable frameworks for reviewer recruitment, onboarding, training, and performance management. Ensure operational readiness for new AI initiatives, model launches, and customer programs. Manage global teams supporting annotation, red teaming, content review, and evaluation activities. Operational Excellence Establish and monitor key performance indicators (KPIs), SLAs, and operational metrics. Implement best practices in workforce planning, capacity management, forecasting, and productivity optimization. Drive process automation and operational efficiencies while maintaining quality standards. Lead cross-functional initiatives to improve speed, accuracy, and scalability. Quality & Compliance Build and maintain robust quality assurance programs. Ensure consistency, accuracy, and reliability of human-generated outputs. Establish governance processes for operational risk management. Ensure compliance with privacy, security, regulatory, and ethical AI standards. Support audit and compliance activities as required. Workforce Leadership Build, lead, and develop high-performing operational leadership teams. Foster a culture of accountability, continuous learning, and operational excellence. Oversee talent acquisition, succession planning, and leadership development. Create programs that improve employee engagement and retention. Cross-Functional Collaboration Partner with Product, Engineering, Research, and Data Science teams to operationalize AI initiatives. Collaborate with Legal, Compliance, Security, and HR teams to ensure operational alignment. Serve as the operational voice in executive planning and strategic decision-making. Support customer and partner engagements related to AI operations. Financial Management Develop and manage operational budgets. Monitor operational costs and identify opportunities for efficiency improvements. Evaluate outsourcing, vendor management, and workforce optimization strategies. Ensure financial accountability and achievement of operational targets. Technology & Systems Oversee operational tools, platforms, and technology supporting HITL programs. Drive implementation of workflow automation and AI-assisted operational solutions. Partner with technology teams to improve operational visibility through dashboards and analytics. Ensure systems support scalability and business growth.
Required Qualifications
Education Bachelor's degree in Business, Operations, Computer Science, Engineering, Data Science, or a related field. Master's degree (MBA, MS, or equivalent) preferred. Experience 12+ years of progressive leadership experience in operations, AI operations, trust & safety, data annotation, business process outsourcing (BPO), or related fields. 7+ years leading large-scale global teams and operational functions. Demonstrated experience supporting AI, machine learning, data labeling, model evaluation, or human feedback programs. Experience scaling operations in high-growth technology environments. Strong track record managing multimillion-dollar budgets and operational organizations. Apply To This Job