Customer Success Manager – Enterprise Data Platform Adoption & Growth (Remote US / Hybrid Atlanta, GA)

About arenaflex: Where Trusted Data Meets Transformative Possibilities

At arenaflex, we believe the future belongs to organizations that harness the power of trusted, well-managed data. In an era where data fuels every strategic decision, operational breakthrough, and competitive advantage, the integrity and accessibility of that data has never been more critical. arenaflex stands at the forefront of this revolution as a leading provider of enterprise Master Data Management (MDM) solutions, recognized as a top-tier partner within the global technology ecosystem.

Our platform empowers organizations across industries to unify, govern, and optimize their most valuable data assets, enabling them to unlock new revenue streams, reduce operational costs, mitigate risk, and deliver exceptional customer experiences. From global enterprises to high-growth mid-market companies, our customers rely on arenaflex to transform scattered, inconsistent data into a single source of truth that drives meaningful business outcomes.

Joining arenaflex means becoming part of a passionate, purpose-driven team that values curiosity, collaboration, and a relentless commitment to customer success. We are building more than software — we are building a community of innovators, problem-solvers, and data champions who believe that great technology, paired with extraordinary customer partnerships, can change the trajectory of entire industries.

The Opportunity: Shape the Customer Journey for Enterprise Data Leaders

We are seeking an experienced, results-oriented Customer Success Manager – Enterprise Data Platform Adoption & Growth to join our growing Customer Success organization. Reporting directly to the Vice President of Customer Success, you will own a portfolio of approximately 50–60 enterprise software accounts, partnering closely with our value-added resellers (VARs) to drive platform adoption, customer satisfaction, retention, and expansion across a diverse range of industries, customer segments, and deployment models.

This is a high-impact role for a strategic thinker who thrives on building trusted advisor relationships with executive stakeholders, orchestrating cross-functional teams, and turning complex customer data journeys into measurable business wins. Whether you work remotely from anywhere in the United States or prefer the energy of our hybrid office in Atlanta, GA, you will play a pivotal role in helping our customers unleash the full power of their data — and in doing so, become recognized "Data Heroes" within their own organizations.

Your Mission: Four Strategic Pillars of Customer Success

Pillar #1: Drive Platform Adoption and Value Realization

• Partner with internal teams, cross-functional stakeholders, and VAR partners to ensure both new and existing customers leverage the arenaflex platform to deliver tangible business value — including increased revenue, decreased cost, and reduced risk.
• For new customers, serve as the customer advocate from day one: monitor project planning, kickoff activities, requirements documentation, implementation milestones, and go-live execution. While you are not directly responsible for delivery, you will ensure that responsible teams are tracking against commitments and proactively alert leadership to any risks or delays.
• For existing customers, prioritize engagement based on customer segment (strategic, develop, sustain) and ensure that each account is optimally utilizing the arenaflex platform to realize maximum benefit from the partnership.
• Leverage support, professional services, partners, and internal leadership as needed to ensure that arenaflex continues delivering value as customers navigate their evolving data journey.

Pillar #2: Achieve Retention and Renewal Excellence

• Maintain a quarterly gross retention rate exceeding 95% of annual recurring revenue up for renewal by ensuring customers consistently realize tangible, measurable results from platform adoption.
• Serve as the quarterback for business-critical escalations: when customers experience major challenges with deployment or adoption, mobilize the right resources, assess the situation, develop mitigation plans, and ensure those plans are executed to full resolution.
• Proactively identify and mitigate risk across your portfolio by maintaining a thorough understanding of implementation and adoption status, solution significance, and customer sentiment within each assigned account.
• Partner with cross-functional teams to help struggling customers get back on track and achieve their data management goals.

Pillar #3: Deliver Exceptional Customer Satisfaction and Build Enthusiastic Champions

• Orchestrate arenaflex, partner, and customer resources to create enthusiastic customers who readily promote our platform to colleagues, peers, and industry networks.
• Become the trusted advisor who guides customers toward achieving the business outcomes that matter most to their organization — understanding that you are not expected to know every answer or execute every task alone, but rather to leverage peers, cross-functional teams, and VARs to meet customer expectations at every stage of the journey.
• Enable key stakeholders and executive sponsors within customer organizations to become recognized "Data Heroes" within their own companies, advancing strategic objectives and championing the value of well-governed data.

Pillar #4: Identify and Capitalize on Expansion Opportunities

• Build on a foundation of strong adoption to identify additional use cases for the arenaflex platform, driving platform expansion and conversion to SaaS licensing models.
• Leverage a fundamental understanding of core business operations across multiple industries, combined with documented customer results and case studies, to actively promote additional arenaflex use cases within your accounts.
• Recognize high-potential or high-risk accounts and engage cross-functional resources — including arenaflex thought leaders and executives — to develop engagement plans that secure access to customer executives and align our platform with customer strategic goals.

Your First 90 Days: A Clear Path to Impact

Days 1–30: Learn, Listen, and Build Your Foundation

• Thoroughly digest and familiarize yourself with 10 existing customer case studies and observe at least six live customer demonstrations.
• Develop a complete understanding of arenaflex's customer segmentation model (strategic, develop, sustain) and the corresponding engagement motions for each segment.
• Invest time with your CSM peers, the VP of Customer Success, and other internal teams to research and understand the segment, current motion, and implementation/adoption status of each existing account in your territory.
• Develop a prioritized existing account engagement plan based on customer segment.

Days 31–90: Activate, Engage, and Drive Results

• Activate your account engagement plan and engage with 100% of strategic accounts, 90% of develop accounts, and 50% of sustain accounts.
• Begin managing adoption for net-new accounts entering your portfolio.
• Establish a consistent engagement cadence with existing customers based on segmentation, and document current utilization of arenaflex within each account.
• For day-one new customers, maintain awareness of implementation status and progress toward go-live, ensuring implementation and go-live objectives are met.
• Map key arenaflex stakeholders within each customer account and document all relationships in Salesforce.
• Understand key customer initiatives and priorities that could benefit from the arenaflex platform, and share relevant use cases and insights to improve customer understanding of expansion opportunities.
• Build strong relationships across the arenaflex team — including Presales, Value Consulting, Product, Support, Strategy, and beyond — to bring deep expertise and value to every customer interaction.

What You Bring: Experience, Skills, and Mindset

Essential Qualifications

• Minimum five years of Customer Success experience with enterprise software, ideally SaaS solutions within the IT sector.
• Demonstrated success managing 20 to 75 high-touch accounts, with a track record of helping customers navigate complex journeys and adopt sophisticated software solutions resulting in documented business outcomes, customer satisfaction, and high retention.
• Strong execution skills: a history of planning, organizing, coordinating teams, and following through with precision — even when juggling multiple competing priorities. Experience coordinating program-level responses to critical customer escalations and issues is essential.
• Tenacity and resilience: the ability to break through obstacles and barriers to ensure customers realize their desired results, with a reputation as a trusted advisor who consistently gets things done.
• Basic understanding of business functions and core IT systems: familiarity with modern enterprise IT ecosystems and how enterprise technology supports core business functions across various industries.

Preferred Attributes

• Self-motivated and accountable: you take ownership of your work, plan thoroughly, execute with discipline, and proactively communicate progress to stakeholders.
• Hands-on, "roll-up-your-sleeves" attitude: a willingness to dive in, take ownership of a body of work, and deliver results despite the obstacles encountered along the way.
• Kind, humble, and collaborative: you value working with peers and colleagues, instinctively lend a helping hand, and consistently go the extra mile for both customers and teammates.
• A sense of fun: you bring energy, warmth, and positivity to every interaction, making you someone your peers enjoy collaborating with and investing in.

Why You’ll Love Working at arenaflex

Growth on Your Terms

Through our company values, collaborative work environment, and your individual career plans, you will grow here more than you would anywhere else. We invest in our people because we believe that your growth is our growth.

An Incredible Place to Work

You will become part of an amazing community of professionals who want to see you progress in your career. arenaflex is continually recognized as a Top Workplace and has earned national recognition as a Great Place to Work, reflecting our unwavering commitment to organizational health and culture.

Comprehensive Benefits and Wellness

• Retirement savings: arenaflex offers a 401(k) retirement plan with company match to help you build long-term financial security.
• Health and wellness: 100% employer-paid health, dental, and vision insurance for employee-only coverage, plus competitive family health, dental, vision, and life insurance plans. We also offer employee wellness days throughout the year so you can recharge, re-energize, and do whatever fills your cup.
• Work-life balance: enjoy autonomy and flexibility through a hybrid-friendly environment and generous paid time off. We believe that when you live well, we all enjoy the benefits.
• Engaged leadership: our CEO and Executive Leadership team are deeply committed to organizational health, supporting and driving a healthy culture throughout the entire company.

How We Work: Our Core Values

• Growth Mindset: we can all learn and grow. There are no limits, and we accept mistakes as part of growing and trying new things. This is one of the things that makes work, life, and our environment both fun and rewarding.
• Constructive Candor: everyone knows how each other feels when we leave a room. We embrace diverse perspectives with the purpose of finding the best answer, not defending our own.
• Helpful: we feel that helping our teammates and winning together is more fulfilling than accomplishing something on our own. We want things for, not from, each other.
• Get Stuff Done: we have the grit, creativity, and resilience to accomplish our goals no matter the obstacles. We deliver results, not reasons.
• Fun is Where Fun is Made: we covet the journey as much as the destination and strive to make each other laugh along the way.

Your Next Chapter Starts Here

If you are an experienced customer success professional who is passionate about helping enterprise customers unlock the transformative power of trusted data, we want to hear from you. At arenaflex, you will find the autonomy to do your best work, the support of a collaborative and values-driven team, and the opportunity to make a meaningful impact on some of the most data-driven organizations in the world.

Bring your expertise, your curiosity, your drive, and your heart. Help us empower the possibilities of the data-enabled future — one customer, one outcome, one Data Hero at a time.

arenaflex is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our People team to discuss reasonable accommodations.