Client Relationship Analyst – Data Entry, Call Support & Customer Assistance – $32/hr – Full‑Time – Florida (arenaflex)

About arenaflex – A Leader in Health & Retail Services

arenaflex is a premier integrated health‑care and retail organization that serves millions of customers across the United States and its territories. With a legacy of more than a century in pharmacy, health‑care services, and community‑focused retail, arenaflex combines cutting‑edge technology with a compassionate approach to improve the well‑being of the communities it serves. Our mission is to make lives better every day through accessible, high‑quality health solutions, and we achieve this by fostering a culture of innovation, collaboration, and continuous learning.

Why This Role Matters

As a Client Relationship Analyst within arenaflex’s Data Entry and Call Support team, you will be the single point of contact for our valued clients. You will play a pivotal role in ensuring seamless communication, accurate data handling, and proactive problem‑solving for the 340B program—a critical component of affordable medication access for underserved populations. Your work will directly influence client satisfaction, program efficiency, and the overall success of arenaflex’s health‑care initiatives.

Key Responsibilities

• Client Relationship Management: Serve as the primary liaison for client inquiries, maintaining strong, trust‑based relationships by delivering timely and accurate information.
• Program Survey & Review Coordination: Conduct program surveys, assist clients with pharmacy‑store reviews, and ensure compliance with 340B program requirements.
• Issue Resolution: Own the end‑to‑end resolution of client issues, coordinating with internal teams to provide swift, high‑quality service.
• Data Analysis & Reporting: Leverage cross‑functional data sources to generate actionable insights, identify trends, and recommend process improvements.
• Process Improvement: Gather client feedback, analyze workflow inefficiencies, and propose enhancements to reporting and operational procedures.
• Training & Guidance: Educate clients on reporting changes, guide them through new processes, and support them during review cycles both on‑site and remotely.
• Documentation & Record Keeping: Maintain detailed logs of client interactions, complaints, resolutions, and follow‑up actions to ensure transparency and accountability.
• Collaboration with Internal Partners: Build strong working relationships with IT, Store Operations, Legal, Finance, and other internal stakeholders to facilitate data exchange and program success.
• Industry Knowledge Development: Stay current on pharmacy, health‑care, and 340B program developments, using this knowledge to drive continuous improvement.
• Travel: Participate in occasional client site visits (up to 20% travel) to deepen relationships and support on‑ground initiatives.

Essential Qualifications

• Bachelor’s degree (or equivalent) in Business, Health‑Care Administration, or a related field.
• Minimum of two (2) years of experience in client or record relationship management, preferably within a health‑care or retail environment.
• Proven ability to diagnose, isolate, and resolve moderate to complex business issues with innovative solutions.
• Strong organizational skills with a track record of meeting deadlines independently.
• Excellent verbal and written communication skills, capable of presenting to diverse audiences including executives, cross‑functional teams, and external clients.
• Demonstrated customer‑service excellence, meeting quality standards and achieving high satisfaction scores.
• Proficiency in Microsoft Office Suite – Excel (formulas, pivot tables, formatting), PowerPoint (slide creation, design), and Word (document creation, editing, track changes).
• Willingness to travel up to 20% of the time for client engagements and internal meetings.

Preferred Qualifications

• Experience working directly within the 340B program, pharmacy operations, or related health‑care sectors.
• Exposure to pharmacy benefit management (PBM), clinic, or emergency‑room environments.
• Advanced analytical skills with experience using data‑visualization tools (e.g., Power BI, Tableau).
• Familiarity with regulatory compliance standards related to health‑care data privacy (HIPAA) and 340B program guidelines.
• Project management certification or experience leading cross‑functional initiatives.

Core Skills & Competencies

• Analytical Thinking: Ability to interpret complex data sets, identify patterns, and translate findings into actionable recommendations.
• Problem‑Solving: Proactive approach to troubleshooting, with a focus on root‑cause analysis and sustainable solutions.
• Customer‑Centric Mindset: Commitment to delivering exceptional service and building long‑term client loyalty.
• Collaboration: Strong teamwork skills, comfortable navigating matrixed organizations and influencing without direct authority.
• Adaptability: Thrive in a fast‑changing environment, quickly learning new systems, processes, and industry developments.
• Attention to Detail: Precision in data entry, documentation, and reporting to ensure compliance and accuracy.
• Communication: Clear, concise, and persuasive communication style, both written and verbal.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Client Relationship Analyst, you will have access to:

• Structured onboarding and mentorship programs to accelerate your ramp‑up.
• Continuous learning platforms offering courses in data analytics, health‑care compliance, and leadership.
• Opportunities to work on cross‑functional projects that broaden your exposure to IT, finance, and strategic planning.
• Clear career pathways toward senior analyst, program manager, or specialist roles within arenaflex’s expansive health‑care division.

Work Environment & Culture at arenaflex

Our workplaces are designed to foster collaboration, innovation, and well‑being. You will join a diverse team that values:

• Inclusivity: A culture where every voice is heard and respected.
• Community Impact: A shared purpose of improving health outcomes for underserved populations.
• Flexibility: Hybrid work options that balance remote productivity with in‑office collaboration.
• Recognition: Regular acknowledgment of achievements through awards, spot bonuses, and career milestones.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate of $32 plus a comprehensive benefits package that includes:

• Medical, dental, and vision coverage with multiple plan options.
• Retirement savings plans (401(k) with company match).
• Paid time off, holidays, and sick leave to support work‑life balance.
• Employee assistance programs, wellness initiatives, and mental‑health resources.
• Life insurance and accidental death & dismemberment coverage.
• Tuition reimbursement for continued education and professional certifications.
• Employee discounts on arenaflex products and services.

How to Apply

If you are passionate about delivering exceptional client service, thrive in a data‑driven environment, and want to make a tangible difference in health‑care accessibility, we want to hear from you. Join arenaflex and become part of a team that is shaping the future of pharmacy and retail health services.

Apply Job!