Customer Service Professional – Remote Servicemembers Group Life Insurance Support Specialist at arenaflex

About arenaflex – Empowering Those Who Serve

arenaflex is a leading financial services organization with a proud heritage of supporting the United States military community since the mid‑1960s. Our Office of Servicemembers' Group Life Insurance (OSGLI) administers the Servicemembers' Group Life Insurance (SGLI) program, providing life‑insurance protection to active‑duty service members, veterans, and their families. Recognized by G.I. Jobs Magazine as a “Top 100 Military Friendly Employer,” arenaflex is committed to honoring the dedication of those who serve by offering reliable, compassionate, and knowledgeable service.

Why This Role Matters

As a Remote Customer Service Professional within the OSGLI Customer Service Center, you will be the primary point of contact for policyholders, spouses, parents, and beneficiaries. Your expertise will help them understand benefit coverage, resolve inquiries, and navigate the complexities of life‑insurance products tailored for the military community. This is more than a job—it’s an opportunity to make a tangible difference in the lives of those who protect our nation.

Position Overview

This fully remote position reports to the OSGLI Customer Service Center. While you will work from the comfort of your home, arenaflex requires that you reside within 60 miles of one of our regional hubs (Newark, NJ; Fort Washington, PA; Moosic, PA; Jacksonville, FL; Hartford, CT; Shelton, CT; Portland, ME; or Minneapolis, MN) to ensure reliable connectivity and occasional in‑person events.

Core Responsibilities

• Provide clear, accurate information to policyholders, spouses, parents, and beneficiaries regarding SGLI coverage, claims, and related services.
• Receive, evaluate, and respond to customer inquiries—most of which follow standard scripts, but many require thoughtful deviation and problem‑solving.
• Utilize arenaflex’s proprietary computer systems to track interactions, gather data, process transactions, and troubleshoot technical issues.
• Answer product, account, policy, and service questions both verbally and in writing, ensuring a high level of professionalism and empathy.
• Assess customer needs and proactively suggest alternative arenaflex products or services that may enhance their protection.
• Handle the majority of calls and transactions independently while escalating complex cases to senior staff when appropriate.
• Demonstrate arenaflex’s Leadership Competencies through daily actions, embodying integrity, collaboration, and customer focus.

Essential Qualifications

• 1–3 years of direct customer‑service experience, preferably in a high‑volume, transaction‑oriented environment.
• College degree or equivalent business/military experience is preferred but not mandatory.
• Strong interpersonal skills with the ability to “think like the customer” and anticipate their needs.
• Demonstrated passion for delivering top‑quality service and a track record of dependability and punctuality.
• Ability to quickly learn and retain a substantial amount of technical information.
• Receptivity to detailed performance feedback and a commitment to continuous improvement.
• Proficiency with keyboard‑based navigation, Windows applications, and internet research.
• Self‑motivation, active listening, and excellent oral and written communication abilities.
• Capacity to thrive both independently and as part of a collaborative team.
• Exceptional organization and prioritization skills to manage multiple inquiries efficiently.

Preferred Qualifications & Additional Attributes

• Experience supporting military personnel, veterans, or government‑related programs.
• Familiarity with life‑insurance terminology and claims processes.
• Previous remote‑work experience with a proven record of maintaining productivity in a home‑office setting.
• Technical aptitude for troubleshooting home internet connectivity, including wired Ethernet setups.
• Possession of a USB‑wired headset with noise‑cancellation capability.
• Availability to work one of the two core shifts (7:50 am – 3:50 pm or 9:00 am – 5:00 pm Eastern Time) and flexibility for overtime during peak periods.

Technical & Home‑Office Requirements

• High‑speed internet service (minimum 25 Mbps download) with a wired Ethernet connection; Wi‑Fi‑only setups are not acceptable.
• USB‑wired headset featuring active noise cancellation.
• Reliable telephone capability (cell phone with unlimited data/minutes or a landline). Your personal number will remain private.
• Dedicated, quiet workspace free from distractions and background noise.
• Commitment to complete an extensive training program with consistent attendance and performance.

Compensation, Benefits, and Total Rewards

arenaflex offers a competitive salary range of $39,400 – $58,500 (subject to location, experience, and skill set) with the potential for annual performance bonuses. Our comprehensive benefits package includes:

• Medical, dental, vision, life, and disability insurance.
• Paid Time Off (PTO) and specialized leave programs, including parental and military leave.
• 401(k) retirement plan with company match up to 4 % of eligible compensation.
• Work‑life resources covering parenting, housing, senior care, finances, pets, legal matters, education, mental‑health, and career development.
• Tuition assistance for accredited degree programs, certificates, and industry designations.
• Access to a robust learning platform, mentorship programs, and internal gig opportunities to broaden skill sets.

Career Growth & Development at arenaxflex

arenaflex believes in investing in its people. As a member of the OSGLI Customer Service Center, you will have access to:

• Structured career pathways that can lead to senior customer‑service roles, team‑lead positions, or specialized policy‑analysis tracks.
• Continuous learning through on‑demand courses, webinars, and certifications aligned with the financial services industry.
• Regular 1:1 coaching sessions with experienced managers focused on personal development and performance excellence.
• Opportunities to participate in cross‑functional projects, giving you exposure to underwriting, claims, and product development.

Work Environment & Culture

arenaflex fosters an inclusive, mission‑driven culture where every associate feels valued. Our remote workforce enjoys:

• A collaborative virtual environment supported by modern communication tools (Teams, Slack, video conferencing).
• Regular virtual town‑halls, recognition ceremonies, and community‑service initiatives that reinforce our commitment to veterans and their families.
• Flexibility to balance personal responsibilities with professional goals, backed by a supportive leadership team.
• A commitment to diversity, equity, and inclusion—ensuring that all voices are heard and respected.

Application Process & Next Steps

If you are a dedicated, customer‑focused professional who thrives in a remote setting and wants to serve those who serve our country, we invite you to apply. Submit your resume and a concise cover letter highlighting your relevant experience and why you are passionate about supporting the military community.

arenaflex is an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, genetics, disability, marital status, age, veteran status, or any other characteristic protected by law.

Need an accommodation to complete the application? Email [email protected]. For technical assistance with the application portal, contact [email protected].

Ready to embark on a rewarding career with arenaflex? Apply Job!