Customer Service Professional – Remote Role Supporting Service Members Group Life Insurance at arenaflex

Why arenaflex?

At arenaflex, we are proud to be a leading provider of life insurance and financial solutions for those who serve our nation. Since 1965, our dedicated Office of Service Members' Group Life Insurance (OSGLI) has helped active‑duty service members, veterans, and their families protect what matters most. Recognized as a “Top 100 Military Friendly Employer” by industry publications, arenaflex is committed to honoring the sacrifices of our military community by offering meaningful career opportunities that make a real difference.

Position Overview

We are seeking a highly motivated Remote Customer Service Professional to join the OSGLI Customer Service Center. In this role you will be the primary point of contact for policyholders, spouses, beneficiaries, and other stakeholders, providing clear, compassionate, and accurate information about benefit coverage, policy details, and related services. The position is fully remote, but candidates must reside within 60 miles of one of our regional hubs (Newark, NJ; Fort Washington, PA; Moosic, PA; Jacksonville, FL; Hartford, CT; Shelton, CT; Portland, ME; or Minneapolis, MN) to ensure compliance with occasional on‑site requirements.

Key Responsibilities

• Deliver timely, accurate information to policy holders, parents, spouses, and beneficiaries regarding life‑insurance benefits.
• Receive, evaluate, and resolve customer inquiries—most of which are routine, yet some require deviation from standard scripts and procedures.
• Utilize arenaflex’s proprietary computer system to track interactions, gather information, provide referrals, and troubleshoot technical issues.
• Answer product, account, policy, and service questions both verbally and in writing, always maintaining a professional and empathetic tone.
• Assess customer needs and proactively suggest alternative products or services that may better serve their circumstances.
• Handle the majority of calls and transactions independently; correctly escalate complex or sensitive issues to senior staff when appropriate.
• Demonstrate arenaflex’s Leadership Competencies through daily actions, embodying integrity, collaboration, and customer‑centricity.
• Maintain meticulous documentation of all interactions, ensuring compliance with regulatory and internal standards.
• Participate in ongoing training sessions, performance feedback loops, and continuous‑improvement initiatives.

Essential Qualifications

• 1–3 years of directly related customer‑service experience, with a proven track record of handling high‑volume transaction processing.
• College degree or equivalent business/military experience is preferred but not mandatory.
• Strong interpersonal skills and the ability to think from the customer’s perspective.
• Demonstrated passion for delivering top‑quality service and a commitment to reliability and punctuality.
• Ability to quickly learn and retain a substantial amount of technical information.
• Receptivity to detailed performance feedback and a growth‑mindset.
• Proficiency with keyboard entry and Windows‑based applications, including internet navigation.
• Self‑motivation, active listening, and excellent oral and written communication abilities.
• Capability to excel both in a collaborative team environment and when working independently.
• Exceptional organization and prioritization skills to manage multiple inquiries simultaneously.

Preferred Qualifications & Additional Attributes

• Experience supporting military or veteran populations, understanding the unique language and needs of service members.
• Familiarity with insurance terminology, claims processing, or benefits administration.
• Previous exposure to remote work environments, including home‑office setup and self‑discipline.
• Certification in customer‑service excellence (e.g., HDI, COPC) or related fields.
• Demonstrated ability to troubleshoot internet connectivity issues and maintain a stable home‑office network.

Technical & Home‑Office Requirements

• High‑speed internet service with a minimum download speed of 25 Mbps; wired Ethernet connection (Wi‑Fi not acceptable for primary work).
• USB‑wired headset featuring noise‑cancellation technology.
• Access to a reliable cell‑phone plan with unlimited data and minutes, or a landline, for call handling (personal number will remain private).
• Dedicated, quiet workspace free from distractions and background noise.
• Commitment to full participation in a comprehensive training program, adhering to attendance and performance standards.

Shift Flexibility

Training is typically scheduled between 9:00 am – 5:00 pm Eastern Time, Monday‑Friday. The OSGLI Customer Service Center operates from 8:00 am – 5:00 pm Eastern Time, Monday‑Friday. Candidates must be able to work either of the following shifts:

• 7:50 am – 3:50 pm ET
• 9:00 am – 5:00 pm ET

Shift assignments will be confirmed after hire. Overtime may be required during peak periods.

Compensation & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base salary ranging from $39,400 – $58,500 annually, with eligibility for annual performance bonuses.
• Comprehensive medical, dental, vision, life, and disability insurance plans.
• Generous paid time off (PTO), parental leave, military leave, and other statutory leaves.
• 401(k) retirement plan with company match up to 4 % of eligible compensation.
• Work‑life resources covering parenting, housing, senior care, finances, pets, legal matters, education, mental‑health, and career development.
• Tuition assistance for approved degree programs, accredited certificates, and industry designations.
• Access to a robust learning platform, mentorship programs, and internal mobility opportunities.

Career Growth & Development

At arenaflex, your career trajectory is limited only by your ambition. As a Remote Customer Service Professional, you will have access to:

• Structured onboarding and continuous training that equips you with deep product knowledge and advanced communication techniques.
• Opportunities to specialize in claims investigation, policy underwriting, or veteran outreach programs.
• Pathways to supervisory or managerial roles within the OSGLI division or broader arenaflex operations.
• Cross‑functional projects that expose you to technology, compliance, and strategic initiatives.
• Regular performance reviews, coaching, and leadership development workshops.

Work Environment & Culture

arenaflex fosters an inclusive, purpose‑driven culture where every associate feels valued. Our remote workforce enjoys:

• A collaborative virtual community that encourages knowledge sharing and peer support.
• Recognition programs that celebrate outstanding service to our military customers.
• Flexibility to balance personal commitments with professional responsibilities.
• Commitment to diversity, equity, and inclusion—arenaflex is an equal‑opportunity employer.
• Employee resource groups (ERGs) focused on veterans, caregivers, and other shared interests.

Application Process

If you are ready to serve those who serve our country, we invite you to apply today. Please submit your resume and a brief cover letter outlining your relevant experience and why you are passionate about supporting service members and their families.

arenaflex is proud to be a military‑friendly employer and encourages veterans, active‑duty personnel, and their families to apply. Accommodations are available for candidates with disabilities; please email [email protected] for assistance.

For technical support related to the application process, contact [email protected].

Ready to join arenaflex? Apply Job!

Closing Statement

At arenaflex, you will be part of a mission‑driven organization that values integrity, service, and continuous improvement. Your role as a Remote Customer Service Professional will directly impact the lives of those who protect our freedoms. Join us, grow your career, and help us deliver peace of mind to the men and women who serve.