Energy Services Data Entry Clerk (Typist) – Remote Full‑Time Digital Records Specialist for arenaflex

About arenaflex – Empowering Communities Through Energy Services

arenaflex is a dedicated non‑profit human services agency that strives to create lasting, positive change for individuals and families across the region. Our mission centers on delivering essential energy assistance programs, fostering community resilience, and promoting holistic well‑being. As a forward‑thinking organization, arenaflex embraces innovative technology, collaborative teamwork, and a culture of compassion. Whether you are passionate about data integrity, client advocacy, or the broader impact of energy equity, you will find a purpose‑driven home at arenaflex.

Why This Role Matters

The Energy Services Data Entry Clerk (Typist) is the backbone of our digital operations. Accurate, timely, and confidential data management ensures that our energy assistance programs run smoothly, that funding requirements are met, and that the families we serve receive the support they need without delay. In this remote, work‑from‑home position, you will be the guardian of our client records, the liaison between program staff and our technology platforms, and a key contributor to arenaflex’s mission of making opportunity count.

Key Responsibilities

• Enter, update, and verify client status records in the Statewide Client Service Center, ensuring data reflects the current production pipeline.
• Monitor incoming emails, log documents, and capture communications in the arenaflex platform (formerly Monday.com) as soon as they are received.
• Adhere to program guidelines for all required database systems, including arenaflex (formerly CMS), arenaflex (formerly CSG eConservation), arenaflex (formerly HEARTWAP), arenaflex (formerly LIHEAP), and arenaflex (formerly In Demand).
• Maintain organized digital and paper participant files in strict accordance with program policies, agency standards, and funder compliance requirements.
• Collaborate closely with program staff to support, enhance, and promote clear communication and consistency in service delivery.
• Perform a variety of clerical duties, including filing, preparing mailings, providing phone coverage, and assisting with ad‑hoc administrative tasks.
• Remain available for remote work, attending virtual meetings, responding to emails, and completing regular duties as needed.
• Participate in all required staff meetings, supervision sessions, training workshops, and contractual briefings.
• Engage in mandatory agency training and pursue additional professional development opportunities to stay current with best practices.
• Uphold the highest standards of confidentiality, safeguarding client information at all times.
• Perform related duties and special projects as assigned by supervisors.

Essential Qualifications

• Education: Associate degree or equivalent professional experience.
• Experience: Minimum two (2) years of experience in human services, social services, or a closely related field, preferably working with low‑income individuals and families.
• Demonstrated ability to work independently in a remote environment while maintaining high levels of accuracy and productivity.
• Strong organizational skills with a keen eye for detail and a commitment to data integrity.
• Excellent written and verbal communication skills; ability to interact professionally with diverse stakeholders.
• Proficiency with standard office software (Microsoft Office Suite, Google Workspace) and comfort learning new digital platforms.
• Ability to manage multiple priorities, meet deadlines, and adapt to evolving program needs.
• Commitment to maintaining strict confidentiality and adhering to ethical standards.

Preferred Qualifications & Additional Skills

• Bilingual proficiency in Spanish, enhancing communication with a broader client base.
• Experience with data entry or case management systems similar to arenaflex platforms.
• Knowledge of energy assistance programs such as LIHEAP, weatherization initiatives, or utility bill relief services.
• Familiarity with remote collaboration tools (e.g., video conferencing, shared drives, project management software).
• Demonstrated commitment to continuous learning and professional growth.

Core Competencies for Success

• Attention to Detail: Ability to spot inconsistencies, correct errors, and ensure data accuracy.
• Time Management: Efficiently prioritize tasks and manage workload in a remote setting.
• Communication: Clear, courteous, and responsive interaction with team members, supervisors, and external partners.
• Technical Agility: Quick adaptation to new software, platforms, and workflow processes.
• Integrity & Confidentiality: Unwavering respect for client privacy and data protection protocols.
• Team Collaboration: Ability to work cooperatively with program staff, sharing insights and supporting collective goals.

Career Growth & Learning Opportunities

arenaflex invests in the professional development of its staff. As a Data Entry Clerk, you will have access to:

• Regular training sessions on data management best practices, compliance updates, and emerging technology tools.
• Mentorship from senior program managers and data analysts, providing pathways to advanced roles such as Data Coordinator, Program Analyst, or Client Services Supervisor.
• Opportunities to attend industry conferences, webinars, and workshops focused on human services, energy assistance, and nonprofit management.
• Support for certifications related to data handling, privacy (e.g., CIPP/US), or case management.

Work Environment & Culture at arenaflex

Our remote workforce thrives on flexibility, trust, and a shared sense of purpose. arenaflex fosters an inclusive environment where every team member feels valued and empowered to contribute ideas. Key cultural pillars include:

• Collaboration: Virtual team huddles, open‑door policies via video chat, and cross‑departmental projects.
• Well‑Being: Emphasis on work‑life balance, mental health resources, and a supportive community.
• Diversity & Inclusion: Commitment to hiring a diverse staff and serving a multicultural client base.
• Impact‑Driven: Regular updates on program outcomes, client success stories, and organizational milestones.

Compensation, Benefits & Perks

arenaflex offers a competitive salary commensurate with experience, along with a comprehensive benefits package designed to support your health, financial security, and personal growth:

• Medical, dental, vision, and flexible spending account (FSA) coverage.
• Generous paid time off (PTO) and holiday schedule.
• Hybrid work flexibility – primarily remote with occasional in‑person collaboration opportunities.
• Student loan forgiveness assistance and tuition remission programs for continued education.
• Employer‑sponsored retirement plan with matching contributions.
• Pet insurance to keep your furry companions healthy.
• Employee discount programs for a variety of products and services.
• Access to wellness programs, counseling services, and employee assistance resources.

How to Apply

If you are ready to bring your meticulous data entry skills, passion for community service, and desire to work within a dynamic, mission‑focused organization, we encourage you to apply today. Join arenaflex and become part of a team that truly makes a difference in the lives of families seeking energy stability and hope for a brighter future.

Apply now and start your journey with arenaflex – where every entry counts toward a larger story of empowerment and opportunity.