Remote Energy Services Data Entry Clerk (Typist) – Work From Home Opportunity Supporting Community Wellness Programs at arenaflex

About arenaflex and the Opportunity Ahead

Are you a detail-oriented professional with a passion for accuracy, organization, and meaningful work? Do you thrive in a remote environment where your contributions directly support communities in need? arenaflex is partnering with mission-driven human services initiatives to bring on a dedicated Remote Energy Services Data Entry Clerk (Typist) who will play an essential role in keeping vital programs running smoothly. This full-time, work-from-home position offers the chance to combine your administrative talents with purposeful work that touches the lives of individuals and families seeking energy assistance and stability.

Energy Services programs are a critical lifeline for households across Massachusetts, helping families afford heating costs, weatherize their homes, and access resources that promote long-term financial wellness. Behind every successful client interaction, there is an organized system of records, communications, and compliance documentation. As a Remote Energy Services Data Entry Clerk at arenaflex, you will be the backbone of that system—ensuring data integrity, supporting program staff, and maintaining the digital infrastructure that allows our partner programs to serve communities effectively.

If you are bilingual in Spanish, experienced in human services or related administrative work, and looking for a stable remote career with growth potential, we want to hear from you.

Position Summary

The Remote Energy Services Data Entry Clerk (Typist) is responsible for the accurate input, maintenance, and organization of client records and program documentation across multiple database systems. Reporting to program leadership, this role supports the daily operations of Energy Services Programs by managing digital files, monitoring communications, and assisting with clerical functions that keep workflows running efficiently. The ideal candidate is self-motivated, tech-savvy, and committed to maintaining the highest standards of confidentiality and accuracy.

Key Responsibilities

Data Management and Database Administration

• Input and maintain updated client status records in the Statewide Client Service Center, accurately reflecting the current production pipeline and program status at all times.
• Monitor incoming emails, log documents, and track communications in the Monday.com platform upon receipt to ensure timely follow-up and organized recordkeeping.
• Follow program guidelines for the use of all required database systems, including but not limited to Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, and In Demand.
• Maintain organized digital and paper participant files in accordance with program guidelines, ensuring full compliance with agency and funder requirements.
• Conduct regular audits of data entries to identify and correct discrepancies, ensuring the integrity of all client information.

Program Support and Communication

• Collaborate with program staff to support, enhance, and promote clear communication and consistency in the delivery of services to clients.
• Serve as a reliable point of contact for routing documents, flagging urgent items, and ensuring smooth information flow between departments.
• Assist program leadership with report generation, data extraction, and summary preparation as needed for funder reporting and internal review.

General Clerical and Administrative Duties

• Assist with various clerical duties, including filing, mailings, phone coverage, document scanning, and other administrative tasks as assigned.
• Prepare and format correspondence, spreadsheets, and program documents using Microsoft Office and Google Workspace tools.
• Maintain accurate logs of all incoming and outgoing program communications.

Remote Work, Meetings, and Professional Development

• Maintain consistent availability for remote work, attending virtual meetings, calls, and responding to emails in a timely manner.
• Attend all required staff meetings, supervision sessions, training, and contractual meetings via video conference or phone.
• Participate in mandatory agency training and other relevant professional development activities to stay current on program requirements and best practices.

Compliance and Confidentiality

• Ensure strict confidentiality is maintained in all aspects of the role, including client information, program data, and internal agency communications.
• Adhere to all agency policies, funder requirements, and applicable state and federal regulations governing energy assistance programs.
• Perform related work as required to support the mission and operational needs of the program.

Essential Qualifications and Skills

Education and Experience

• Associate degree or equivalent professional experience required.
• Minimum of two years of experience in Human Services or a related field, or applicable work experience working with diverse individuals and families with low incomes.
• Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education on a year-for-year basis.

Technical and Professional Competencies

• Strong proficiency with database management systems and the ability to learn new platforms quickly.
• Excellent typing speed and accuracy with strong attention to detail.
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
• Experience with Monday.com, CRM systems, or case management software is highly desirable.
• Solid organizational skills and the ability to manage multiple priorities in a remote work environment.
• Strong written and verbal communication skills.

Preferred Qualifications

• Bilingual in Spanish and English is strongly preferred, as it enables direct communication with a significant portion of the client population served.
• Prior experience working in non-profit, human services, or community-based organizations.
• Familiarity with energy assistance programs such as LIHEAP, HEARTWAP, or weatherization initiatives.

What We Offer: Compensation, Perks, and Benefits

At arenaflex, we believe that taking care of our team is just as important as taking care of the communities we serve. We offer a comprehensive benefits package designed to support your health, financial well-being, and professional growth:

• Health, Dental, FSA, and Vision Insurance: Comprehensive coverage options to take care of your well-being and that of your family.
• Paid Time Off (PTO): Generous paid time off to help you relax, recharge, and maintain a healthy work-life balance.
• Hybrid and Remote Work Opportunities: Benefit from a flexible work environment that supports your lifestyle and productivity.
• Student Loan Forgiveness Support: We help eligible employees access student loan forgiveness programs to ease the burden of educational debt.
• Tuition Remission Program: Invest in your continued education and career advancement with our tuition benefits.
• Employer-Sponsored Retirement Plan: Secure your financial future with retirement plan contributions from arenaflex.
• Pet Insurance: Ensure your furry family members receive the care they deserve.
• Employee Discounts and Perks: Access exclusive discounts on products, services, and experiences through our employee benefits program.
• Professional Development: Ongoing training, supervision, and career advancement opportunities to help you grow within the organization.

Work Environment and Company Culture at arenaflex

arenaflex is committed to fostering a workplace culture built on respect, collaboration, accountability, and purpose. Even in a remote setting, our team members are connected through regular virtual meetings, open communication channels, and a shared commitment to making a difference. We celebrate diversity, equity, and inclusion in every aspect of our operations and believe that a supportive work environment empowers employees to bring their best selves to work each day.

As a remote team member, you will have the flexibility to work from your home office while remaining closely connected to colleagues and program leadership. We invest in the tools, training, and resources our remote employees need to succeed, including access to virtual collaboration platforms, ongoing professional development, and responsive leadership support.

Career Growth and Learning Opportunities

Joining arenaflex as a Remote Energy Services Data Entry Clerk is more than just a job—it is the beginning of a meaningful career path. We believe in promoting from within and providing our team members with the resources they need to advance. Whether you are looking to deepen your expertise in data management, expand your knowledge of human services programs, or transition into program coordination or supervisory roles, arenaflex offers a supportive environment for your ambitions.

Through mentorship, tuition remission, professional development training, and exposure to multiple program areas, you will have the opportunity to develop a well-rounded skill set that opens doors to long-term career growth.

Why This Role Matters

Every record you maintain, every email you log, and every document you organize contributes to the seamless operation of programs that help families stay warm in winter, manage energy costs, and access critical resources. The work you do behind the scenes is the foundation that allows program staff to focus on what matters most: serving clients with compassion and efficiency. Your attention to detail and commitment to accuracy will directly impact the lives of vulnerable individuals and families in the community.

How to Apply

If you are ready to bring your administrative expertise, data management skills, and passion for community impact to a rewarding remote role with arenaflex, we encourage you to apply today. This is a full-time, work-from-home opportunity where your contributions will be valued, your growth will be supported, and your work will make a real difference.

Join arenaflex and become part of a team that values your well-being, celebrates your contributions, and is united by a shared mission of service. We look forward to welcoming you aboard.

Employment Type: Full-Time, Remote (Work From Home)