Senior Project Manager, Global Operations
Job Description:
- Lead the planning, execution, and delivery of large-scale, cross-functional projects — from strategic concept through implementation — ensuring alignment with organizational priorities, timelines, and budgets.
- Partner with logistics, order management, planning, commercial, product development, and technology teams to streamline Retail and Direct-to-Consumer (DTC) supply chain operations, improving speed, efficiency, and cost-effectiveness.
- Drive initiatives that enhance the consumer experience across eCommerce platforms and fulfillment networks, optimizing inventory availability, delivery accuracy, and service times.
- Build strong partnerships across Global Operations, Commercial, IT, Product Development, and Finance to ensure project alignment with business goals and growth objectives.
- Identify, assess, and mitigate operational and project risks; develop proactive contingency plans and guide cross-functional teams through organizational change.
- Leverage analytics and KPIs to measure performance, forecast project outcomes, and identify continuous improvement opportunities.
- Deliver clear and concise program updates to executive sponsors and senior leadership, articulating key milestones, issues, and ROI impact.
- Promote best-in-class project management practices and frameworks to drive operational excellence across global functions.
Requirements:
- 8+ years of progressive experience in project management, operations, and supply chain leadership roles, ideally within a CPG, retail, or eCommerce organization
- 5+ years of experience in global supply chain functions, with proven success in driving cost efficiency, operational scalability, and process transformation
- 3+ years of direct experience in direct-to-consumer (DTC) logistics, digital fulfillment, or eCommerce operations, including platform integration and omnichannel distribution
- Demonstrated ability to lead cross-functional, global teams to deliver measurable outcomes on time and within budget
- Proven track record in implementing digital transformation initiatives, process automation, or fulfillment optimization programs
- Strong financial acumen and ability to quantify ROI from operational initiatives
- Expertise in data-driven project management, leveraging analytics tools to forecast, monitor KPIs, and inform executive reporting
- Adept at navigating complex organizational structures and building alignment among diverse stakeholders
- Excellent presentation and communication skills with the ability to influence at all levels
- Proficient in Microsoft Project, Excel, PowerPoint, and Visio; experience with ERP/WMS/eCommerce platforms (e.g., SAP, NetSuite, Shopify, Salesforce Commerce Cloud) a plus
- Bachelor's degree required.
Benefits:
- medical insurance
- dental insurance
- vision insurance
- flexible spending accounts
- health savings accounts (HSA) with company contribution
- 401(k) retirement plan with matching
- employee stock purchase program
- life insurance
- AD&D
- short-term disability insurance
- long-term disability insurance
- generous paid time off
- company holidays
- parental leave
- identity theft protection
- pet insurance
- pre-paid legal insurance
- back-up child and eldercare days
- product discounts
- referral bonus program
- more.
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