Customer Education Specialist - Flex

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow... customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among other offerings.

Job Description

Responsibilities of the Customer Education Specialist include but are not limited to: Teaching and instructing agency customers/end users and staff on the use and operating methods of complex software products and services Conducting on-site training for Motorola Spillman software and designated third-party software Presenting training using a variety of classroom training methods, including lectures, flip charts, online projection, etc. Completing department-required reports within set standards Managing communication with customer contact(s) related to the training schedule Coordinating customer (agency) information between trainers Operates under supervision from the Customer Education Lead Relying on instructions and pre-established guidelines to perform the functions of the job This role requires more than 75% extensive travel to customer site locations in the US. This position is open to all US States remotely. Qualifications: High School Diploma or equivalent 1+ years of experience working with Motorola Flex Product Must have a valid Drivers License Experience with Motorola Flex Administration preferred This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Basic Requirements High School Diploma or equivalent 1+ years of experience working with public safety products Must be able to obtain background clearance as required by government customer Travel Requirements Over 75% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 9 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic. MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe our people are our greatest strength. Approximately 21,000 strong, we’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. As we have for nearly a century, we design and advance technology – intentionally, purposefully, responsibly – that prioritizes people and helps save lives. We build and connect critical communications, video security and command center technologies to help protect people, property and places. And our solutions enable the collaboration between public safety agencies and enterprises that’s critical for a proactive approach to safety and security. Because we believe that the next big idea can come from anyone, anywhere at any time, we're transforming the technology of today with tomorrow in mind. Anything is possible with the freedom to think outside the box. Connect with a career that matters and help us to build a future of safer, together. Learn more www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account Apply Job!