[Remote] POS Account Analyst - A

Note: The job is a remote job and is open to candidates in USA. illumifin is a leading provider of business process outsourcing for the insurance industry, and they are seeking a POS Account Analyst to join their team. This position is responsible for processing all activities in the Policy Owner Services department, including handling inbound calls, managing policy inquiries, and assisting with various administrative tasks.

Responsibilities

• Receiving heavy inbound phone calls from policy holders. Assisting with policy questions such as, benefits, filling claims, and rate increases
• Responsible for working the message center, handling unapplied cash, processing policy and billing changes and refund and returned checks, invoicing, reconciling group bills, completing the dunning process and working all new incoming mail
• Process inflation and Rate Increase offers, Rate Quotes, invoicing, terminations, servicing agent changes, Multi-life group set-up & Collection calls, Assist in Call Center overflow and process department reports
• Research and respond to escalated requests
• Assist with training new and existing team members
• Communicate daily with various internal departments
• Communicate with external client contacts and participate in client conference calls/meetings
• Contact enrollees to obtain missing information, explain procedures answer questions, and other inquiries, as needed
• Contact insurance brokers and agents of individual business
• Partner with DST team to ensure procedures are being followed
• Other duties as assigned

Skills

• Extensive knowledge of policy rules, procedures and operations for several clients
• Ability to receive heavy inbound phone calls from policy holders
• Experience assisting with policy questions such as benefits, filling claims, and rate increases
• Responsible for working the message center, handling unapplied cash, processing policy and billing changes and refund and returned checks
• Experience with invoicing, reconciling group bills, completing the dunning process and working all new incoming mail
• Ability to process inflation and Rate Increase offers, Rate Quotes, invoicing, terminations, servicing agent changes, Multi-life group set-up & Collection calls
• Experience assisting in Call Center overflow and processing department reports
• Ability to research and respond to escalated requests
• Experience assisting with training new and existing team members
• Ability to communicate daily with various internal departments
• Ability to communicate with external client contacts and participate in client conference calls/meetings
• Ability to contact enrollees to obtain missing information, explain procedures, answer questions, and other inquiries, as needed
• Ability to contact insurance brokers and agents of individual business
• Ability to partner with DST team to ensure procedures are being followed

Company Overview