[Remote] Clinical Sales Consultant - Northeast

Note: The job is a remote job and is open to candidates in USA. ICU Medical is a global market leader in IV therapy and critical care products. The Clinical Sales Consultant – Vascular Access is responsible for supporting the clinical application of ICU Medical products across various healthcare settings, collaborating with internal teams, and providing ongoing customer support and training.

Responsibilities

• Collaborate with the internal customer team (National Clinical Manager, Sales Leadership, Account Executives, and Clinical Project Mangers (CPM)) to provide support for presales meetings, clinical product demonstrations, pre-implementation assessments, product evaluations for clinical acceptance, and execution of solution-based programs for the entire Vascular Access product portfolio
• Transition the account in professional and customer centric manner for product implementation activities led by the Vascular Access Sales and Clinical Leadership
• Support assessments, evaluations, and conversions/implementations as requested and schedule permits
• Develop and maintain relationships with key account stakeholders across all departments throughout the full continuum of care
• Provide ongoing customer support for product selection, application, and troubleshooting across ICU Medical Vascular Access product portfolio
• Provide comprehensive product training for all phases of the sales cycle including ongoing product education
• Ongoing assessment of the application of a broad product portfolio across all departments, identifying opportunities to optimize and expand product use and application
• Maintain broad clinical knowledge of ICU Medical Vascular Access portfolio of products and solutions
• Ensure compliance with all required processes, documents, and workflows for implementation, execution, and documentation uploading into required applications/systems
• Provide mentoring, training, and support to new sales and clinical team members
• Presence/participation at trade shows, professional, regional, and national organizations, and events as assigned by manager
• Collect customer feedback formally and informally, sharing it with the leadership team and Marketing, filing complaints as appropriate per organizational policy
• Work is guided by standards of practice, training materials, product literature, medical literature and department and company procedures
• Employ negotiation skills when determining best instructional methods for training customers on products
• Utilize ICU Medical approved education materials, manuals, and Instructions for Use
• Self-directed with guidance from management and department resources and procedures
• Accuracy is required in all communication
• Duties may be inclusive of US and Canadian Customers
• Work on special projects as assigned

Skills

• Must be at least 18 years of age
• Bachelor's degree from an accredited college or university is required
• Current professional RN licensure preferred
• Minimum of three years' experience in an acute care hospital setting
• Position requires active and current compliance with all credentialing requirements, including COVID-19 vaccination, to perform the essential function of your role at customer locations
• Ability to effectively present information to internal and external customers
• Ability to present a professional image with excellent customer service skills
• Ability to be independent and self-directed
• Located in assigned region near a major airport
• Travel outside assigned region as required
• Requires excellent critical thinking, problem resolution abilities and strong technical skills, with team selling preference
• Strong skills with Microsoft Word, Excel, PowerPoint and Outlook
• Current professional RN licensure preferred
• Critical care experience preferred
• Vascular Access experience is highly desirable

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