[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. BetterUnite is a company focused on enhancing customer experiences, and they are seeking a proactive Account Manager to oversee the full customer journey. The role involves managing customer accounts, conducting regular meetings, and collaborating with various teams to ensure customer success and satisfaction.

Responsibilities

• Own and manage a portfolio of customer accounts from onboarding support through renewal
• Serve as the primary point of contact for assigned customers
• Conduct regular virtual customer meetings to review performance, goals, and growth opportunities
• Monitor account health and proactively identify risks or opportunities
• Review customer campaigns and accounts to identify gaps and areas for improvement
• Deliver strategic recommendations to improve customer outcomes and success
• Assist with onboarding new customers to ensure a smooth and positive experience
• Partner closely with the Training team to support platform adoption
• Collaborate with Marketing to identify customer success stories and growth opportunities
• Coordinate with internal teams to resolve customer issues efficiently
• Provide constructive feedback to the internal team based on customer insights
• Lead customer meetings and presentations
• Manage customer communications via email and other channels
• Maintain timely and professional responses to all inquiries
• Deliver exceptional customer service with a solutions-oriented mindset

Skills

• 2+ years of experience in Account Management, Customer Success, or similar client-facing roles
• Experience working with nonprofit organizations or within the nonprofit sector is required
• Understanding of nonprofit fundraising, events, or donor engagement strategies is a plus
• Strong multitasking and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple customer journeys simultaneously
• Proven ability to work both independently and as part of a team
• Strong problem-solving skills and attention to detail
• Customer-first mindset with a positive, service-oriented attitude
• Experience with BetterUnite preferred but not required

Benefits

• Fully remote position
• Opportunity to directly impact customer growth and success
• Collaborative, supportive team environment
• Meaningful role in shaping customer journeys end-to-end

Company Overview