[Remote] Staff Software Engineer - Trust & Safety (Remote)

Note: The job is a remote job and is open to candidates in USA. Rula is a remote-first company dedicated to improving mental health care. They are seeking a Staff Software Engineer to lead the Trust & Safety Engineering team, focusing on building robust systems that ensure trust and safety for users and workflows.

Responsibilities

• Serve as the chief architect of our digital armor, driving product-based implementations that enable us to fulfill, audit, measure, and enforce critical Trust & Safety policies across both internal and external-facing users and workflows
• Lead the charge on both product architecture and operational, process-based solutions—building robust custom tools and leveraging top-tier industry solutions to investigate and mitigate threats like fraud, billing anomalies, and credential abuse
• Establish a brand-new engineering domain from the ground up, mentor senior engineers, and build scalable systems that directly protect a vital mental health ecosystem

Skills

• 8+ years of experience
• 1+ years working on Trust & Safety systems anywhere
• 1+ years experience helping to form a new team from scratch
• Experience working on cross-functional teams to bridge the gap between technical and non-technical groups
• Fullstack experience building modern database-backed (sql/no-sql) web applications
• Experience with microservice development
• Experience mentoring others, reviewing architectures, and establishing design patterns
• Experience driving all phases of the development lifecycle: planning, specing, execution, and measuring success, post-launch maintenance
• Experience working on highly complex projects with a focus on achieving sustainable results
• Start-up experience
• Experience developing SaaS applications using the Amazon Web Services (AWS) cloud platform
• Previous experience in products with high reliability/accuracy requirements (finance, mission critical systems, etc.)
• Experience with 'on-call', ability to deep dive complex issues and drive them to resolution independently
• Experience with NodeJs, Typescript, Kafka

Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Supporting your mental and physical health
• Quarterly department stipend: Fun team-building activities or in-person gatherings
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
• Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

Company Overview