[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Kodiak Solutions is dedicated to transforming the healthcare industry through technology-driven solutions. The Customer Success Manager will help build and scale the Customer Success function by developing customer partnerships, driving product adoption, and creating frameworks to deliver long-term value.
Responsibilities
- Serve as the primary point of contact for an assigned portfolio of customers, building trusted, multi‑level relationships
- Lead customer onboarding to ensure successful implementation, clear expectations, and early value realization
- Drive product adoption and ongoing engagement aligned to customer goals and business outcomes
- Monitor account health, identify risks and opportunities, and execute action plans to improve retention and results
- Act as a customer advocate by partnering cross‑functionally with Product, Implementation, Support, and Leadership
- Analyze and review performance metrics with customers, delivering insights, recommendations, and strategic roadmaps
- Facilitate QBRs and other strategic touchpoints to demonstrate value and strengthen long‑term partnerships
- Manage escalations and renewals for assigned accounts, ensuring timely issue resolution, accurate forecasting, and successful renewals
Skills
- 2+ years of experience in Customer Success, Account Management, or related client facing‑roles in SaaS, technology, or professional services
- Strong communication, presentation, and relationship building‑ skills
- Ability to simplify complex information, manage competing priorities, and work both proactively and reactively in a fast-moving‑ environment
- Experience in the Healthcare Revenue Cycle industry and Planhat
Company Overview