[Remote] Account Manager for Life Sciences

Note: The job is a remote job and is open to candidates in USA. Acolad is the global leader in content and language solutions, seeking a dynamic and client-focused Account Manager to join their Life Sciences team. The role involves driving revenue growth, profitability, and customer satisfaction across a portfolio of strategic accounts within the life sciences sector, acting as a trusted advisor to clients.

Responsibilities

• Build and nurture strong relationships with key stakeholders across assigned accounts, increasing customer engagement and retention
• Develop and execute strategic account plans to drive revenue growth, profitability, and expansion opportunities
• Identify new business opportunities within existing accounts and collaborate with Sales and Solution teams to pursue them
• Position and promote a portfolio of language, content, and AI-enabled solutions tailored to client needs
• Serve as the primary point of contact for clients, ensuring high-quality service delivery and issue resolution
• Act as a liaison between clients and internal teams to ensure smooth execution of projects and services
• Monitor account performance, ensuring alignment with KPIs, contractual commitments, and client expectations
• Maintain accurate data, reporting, and compliance with internal processes and account management standards
• Support and mentor junior team members or account managers, where applicable
• Stay informed on industry trends in life sciences, localization, and AI-driven language technologies (e.g., machine translation, generative AI, automation tools)

Skills

• Bachelor's degree in Business, Life Sciences, Economics, or a related field
• 3–5 years of experience in Account Management, managing enterprise or strategic clients
• Experience within the localization, language services, or content solutions industry
• Knowledge of the Life Sciences industry, including pharmaceutical, biotechnology, medical device, or CRO environments
• Familiarity with regulated content and workflows (e.g., clinical trials, regulatory submissions, medical communications) is a strong advantage
• Understanding of industry terminology, compliance requirements, and quality standards in healthcare and life sciences
• Exposure to or strong interest in AI technologies, such as machine translation, generative AI, or automation tools applied to content and localization workflows
• Demonstrated ability to grow accounts and manage complex client relationships
• Strong analytical and problem-solving skills, with the ability to translate client needs into tailored solutions
• Excellent communication, negotiation, and presentation skills
• Strong interpersonal skills with the ability to collaborate across cross-functional teams
• Experience leading or mentoring team members is a plus

Benefits

• Medical, Dental, Vision, Life Insurance, Short-Term Disability, Health Savings and Flexible Spending Account options.
• Many other voluntary options to choose from: Voluntary Life Insurance, Long-Term Disability, Buy-Up Short-Term Disability, Identity Theft, Legal Insurance and Critical Illness Insurance.
• 401(k) plan with 50% match on 12% employee contribution - providing an employer contribution of up to 6%.
• Starting with 15 days of paid time off annually, with ability to move to 28 days within five years of tenure.
• Nine paid holidays per year.

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