Bookkeeping Software Customer Support

Working Solutions provides business consulting services and is seeking independent contractors experienced in bookkeeping/accounting practices and using accounting software to assist customers with questions related to accounting software processes, ledger entry, navigation, and troubleshooting needs. This is a remote, independent contractor role that provides customer support via... phone. Responsibilities • Assist customers with questions related to accounting software processes, ledger entry, navigation, and other troubleshooting needs. • Provide exceptional customer service over the phone in a virtual or 'brick and mortar' call center environment. • Take ownership of customer issues in order to provide confident resolution. • Maintain a quiet, uninterrupted workspace and an organized desk area. • Meet technology requirements including a personal computer, broadband internet connection, Windows 10 or Windows 11 operating system, valid antivirus software, and a wired USB headset with microphone. Skills • Proficiency in QuickBooks Online or comparable accounting software. • Bookkeeping/accounting expertise to include AR, AP, journal entries, reconciliation, etc. • Customer service experience and demonstrated ability to deliver high-quality customer service over the phone in a virtual or "brick and mortar" call center environment. • Strong ownership of customer issues in order to take control of the situation and provide confident resolution. • Tech savvy and avid computer user. • Communicate with a friendly tone and professional demeanor. • Quiet, uninterrupted space • Organized desk area • Personal computer (no tablet) • Broadband internet connection, at least 10 Mbps download speed • Wired internet connection (no wi-fi or mobile internet) • Windows 10 or Windows 11 operating system • Valid antivirus software installed, running and up to date • Wired USB headset with microphone • Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility. • No VPN; computers may not connect to internet services through a private VPN during Working Solutions working time. Examples: NordVPN, McAfee VPN, etc. Benefits • Work from home • Flexible schedule opportunities • Supportive environment Apply Job!