[Remote] Functional Advisory Program Manager

Note: The job is a remote job and is open to candidates in USA. GE Vernova is a leading company in electrification software, seeking a Functional Advisory Program Manager to oversee the operational management of the Functional Advisory team. The Program Manager will drive the execution of strategic initiatives, manage team performance, and ensure high-quality outcomes in customer engagement.

Responsibilities

• Manage the day-to-day operations of the FA team, including FA Program SMEs and Technical Consultants, ensuring clarity of priorities, workload balance, and delivery excellence
• Own and run the FA team’s operating cadences, including daily stand-ups, weekly planning, engagement reviews, and capacity planning sessions
• Manage the engagement intake process end-to-end, including request triage, scoping, prioritization, and assignment of FA resources based on skills, availability, and customer impact
• Drive execution of AVR playbooks across the team, ensuring consistency in approach, quality of deliverables, and adherence to established methodologies
• Track and report on key performance indicators for the FA team, including engagement throughput, utilization, delivery quality, adoption lift, and customer satisfaction
• Coordinate cross-functionally with Customer Success Managers, regional implementation leaders, and Product teams to align FA engagements with broader customer strategies
• Manage escalation workflows, ensuring complex or at-risk engagements receive appropriate attention and resources in a timely manner
• Support the continuous improvement of FA playbooks, engagement templates, and operational processes based on delivery learnings and team feedback
• Facilitate knowledge sharing and best practice dissemination across the FA team and broader services organization
• Maintain clear documentation of engagement status, outcomes, and lessons learned to support data-driven decision-making and organizational learning
• Partner with the Director of Functional Advisory to translate strategic priorities into executable plans with clear timelines, owners, and success criteria
• Ensure smooth onboarding of new FA team members, including role clarity, tool access, and integration into team operating rhythms

Skills

• Bachelor's degree from an accredited university or college or equivalent experience
• 5+ years of experience in Program Management, Customer Success, Professional Services, Consulting, or other customer-facing roles
• Demonstrated experience managing cross-functional workstreams, coordinating team execution, and driving operational rigor
• Experience working with enterprise customers and managing complex, concurrent engagement delivery
• Exceptional organizational skills with the ability to build disciplined operating cadences and translate strategic priorities into executable plans with clear owners and timelines
• Proactively identifies bottlenecks, risks, and capacity constraints and takes action before they impact delivery
• Partners effectively across functions (CSMs, implementation teams, Product, regional leaders) to align engagements with customer strategies and balance competing priorities
• Communicates clearly and concisely with diverse audiences, from team members to senior leadership
• Creates an environment where team members thrive by removing obstacles, fostering knowledge sharing, supporting onboarding, and recognizing contributions
• Uses metrics, dashboards, and structured reviews to maintain visibility into engagement status, assess performance, and translate data into actionable insights for leadership
• Thrives in ambiguous environments; energized by building operational structure, iterating on processes, and maintaining high delivery standards with flexibility
• Experience in SaaS or subscription-based business models
• PMP, PgMP, or other recognized program/project management certification
• Experience with customer success platforms, engagement tracking tools, and operational analytics
• Familiarity with adoption and value realization frameworks or scaled engagement models (e.g., Center of Excellence structures)

Benefits

• Bonus eligibility: discretionary annual bonus.
• Medical, dental, vision, and prescription drug coverage
• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• Access to Fidelity resources and financial planning consultants
• Tuition assistance
• Adoption assistance
• Paid parental leave
• Disability benefits
• Life insurance
• 12 paid holidays
• Permissive time off

Company Overview