[Remote] Senior Account Executive- Mid-Atlantic

Note: The job is a remote job and is open to candidates in USA. Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Senior Account Executive serves as a key liaison between clients, internal teams, and external partners, delivering high-quality service and supporting sales growth by managing client portfolios and identifying new business opportunities.

Responsibilities

• Serve as the primary point of contact for assigned clients, managing day-to-day relationships to ensure high levels of satisfaction, retention, and service quality, while also uncovering new opportunities
• Build and maintain strong relationships with key client stakeholders at multiple levels, including regular engagement with senior leadership
• Respond to client inquiries accurately and promptly, resolving issues and escalating quality concerns as needed to ensure timely resolution
• Identify, present, and support the implementation of new business opportunities, program enhancements, and strategic solutions that drive revenue growth and client retention
• Oversee client implementations and ongoing program changes, ensuring alignment with contractual terms, regulatory requirements, and business guidelines
• Monitor service performance, key business metrics, and revenue goals; provide clear performance updates and insights into internal leadership
• Prepare and lead client Business Reviews, including coordinating materials, documentation, logistics, and stakeholder participation
• Analyze program performance and financial results to identify risks, address issues, and recommend solutions or alternative approaches
• Ensure accuracy and integrity of client and business arrangement data from sales through implementation and ongoing changes
• Manage contracting and re-contracting activities, collaborating cross-functionally with internal teams such as Legal, Operations, Claims, Underwriting, Actuarial, and Sales
• Partner with Legal to support contract and addendum development and ensure all necessary approvals are obtained
• Implement program improvements that increase operational efficiency and reduce costs while maintaining service excellence

Skills

• A minimum of 3 years of experience in agency sales, marketing, and/or account development experience
• A minimum of 1 year of experience in Private Flood insurance or NFIP
• Bachelor's degree or equivalent experience
• Experience building long-term relationships with clients and providing solutions based on business needs
• Proficiency with MS Tools i.e., Excel, Word, and PowerPoint
• Preferred residency in North Carolina, Ohio, Virginia, Maryland, Washington DC, Delaware, or Kentucky
• Ability to work effectively with various company functions and individuals
• Perform work responsibilities promptly and in a fast-paced, high-volume office work environment
• Excellent written and verbal communication skills
• Manage large groups to drive results
• Experienced in performing effectively when priorities, direction, and resources change
• Collaborate well with direct and indirect management
• Ensure alignment with the established Assurant and line of business goals/objectives
• Apply expert problem-solving skills to the most complex issues and recommend improvements
• Advanced knowledge of channels and Assurant's business

Benefits

• Comprehensive medical, dental, and vision coverage starting day one
• 401(k) with a 6% company match
• Paid time off, holidays, and a volunteer day
• Remote work environment
• Professional development opportunities
• Employee wellness and mental health resources

Company Overview