[Remote] Key Account Manager

Note: The job is a remote job and is open to candidates in USA. Acquia empowers brands to create meaningful digital customer experiences through its Digital Experience Platform. They are seeking a Key Account Manager responsible for managing customer relationships within higher education and government, focusing on renewal and upsell targets while ensuring customer satisfaction.

Responsibilities

• Exceed quarterly renewal and upsell goals
• Maintain solid relationships with customers and ownership of customers’ success with Acquia platform services
• Guide customers through onboarding of products and services
• Maintain control of account direction and strategy
• Build relationships with strategic leadership level customer contacts
• Identify new opportunities and work to drive them to a close
• Coordinate with business users and procurement to ensure timely renewals
• Update and maintain Sales database as appropriate
• Must be able to proactively drive accounts with minimal oversight
• Strong collaboration with internal teams
• Generates trusted relationships with customers
• Ability to manage multiple systems and administration at once

Skills

• 3-5 years working in a sales / account management role for a technology company, education and government experience a plus
• Strong leadership, teamwork, communication & cross-group collaboration skills
• Proven track record of sustaining & growing complex relationships including closing the renewal and assisting with up sell / cross sell opportunities
• Has owned & exceeded a renewals quota
• Has owned and exceeded ACV Upsell/Cross Sell Quota
• Renewal forecasting & analytical skills
• Detailed oriented and organized
• Ability to perform in a fast paced environment
• Self-starter who can set and manage priorities
• MS Office/G Suite knowledge, including Word, Excel, and PowerPoint
• Experience with SFDC, Gainsight, Jira and other tools
• Strong verbal and written communication skills
• Prior experience procuring contracts with educational institutions and/or government preferred

Benefits

• Competitive healthcare coverage
• Wellness programs
• Take it when you need it time off
• Parental leave
• Recognition programs
• Variable compensation

Company Overview

Company H1B Sponsorship