[Remote] Revenue Operations Manager, GTM Technology & Deal Operations

Note: The job is a remote job and is open to candidates in USA. Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. The Revenue Operations Manager will own and scale the GTM technology infrastructure and Deal Operations function, focusing on strategic leadership, cross-functional alignment, and managing a team of Salesforce Administrators and a Deal Desk Analyst.

Responsibilities

• Own the end-to-end GTM technology stack strategy and roadmap, with Salesforce as the system of record, ensuring data integrity, scalability, and adoption across sales and revenue teams
• Lead complex Salesforce implementations and ongoing system enhancements by directing and partnering with your team of SFDC Admins/Developers — setting priorities, reviewing solutions, and ensuring delivery quality
• Own the implementation strategy and optimization of CPQ (Configure, Price, Quote) systems, directing the team on configuration, rules, and workflows to support accurate and efficient deal structuring
• Drive integration strategy across GTM platforms to ensure seamless data flow and a unified view of the customer journey and pipeline
• Evaluate and manage the broader GTM tech stack, including data enrichment, sales engagement, and revenue intelligence tools, ensuring fit-for-purpose tooling at each stage of the funnel
• Partner with IT and business systems teams to manage vendor relationships, licensing, security compliance, and technology roadmap planning
• Directly manage, develop, and mentor a team of two Salesforce Administrators/Developers and one Deal Desk Analyst, setting clear goals and fostering a high-performance culture
• Act as a cross-functional connector between sales, finance, legal, and customer success to align on shared revenue goals and operational priorities
• Build team capability through structured onboarding, coaching, and ongoing professional development
• Define team workflows, prioritization frameworks, and project delivery standards to ensure reliable execution across system projects and deal support
• Provide oversight and direction for the Deal Desk function, ensuring fast, consistent, and commercially sound deal structuring and approval processes
• Maintain deep fluency in deal execution processes, including non-standard deal terms, pricing exceptions, discounting governance, and contract review workflows
• Work closely with sales and finance leadership to manage approval hierarchies, escalation paths, and commercial policy guardrails
• Use deal data and patterns to identify risk, flag bottlenecks, and continuously refine pricing strategy and commercial policy
• Serve as an escalation point for complex or time-sensitive deals, providing pragmatic guidance that balances commercial flexibility with business governance
• Own the planning and execution of RevOps enhancement and optimization sprints, managing scope, timelines, priorities, and stakeholder communication from kickoff through delivery
• Maintain and groom a RevOps project backlog, working with sales, finance, and systems stakeholders to capture requirements, sequence work, and ensure the highest-impact initiatives are resourced and moving
• Run structured sprint cycles with the SFDC Admin/Developer team, applying agile or agile-adjacent methodologies to deliver iterative system improvements predictably and at pace
• Translate business requirements from revenue stakeholders into clear, well-scoped technical briefs and project plans for the engineering team
• Track and communicate sprint progress, blockers, and outcomes to senior leadership, ensuring visibility and alignment on delivery status across the RevOps roadmap
• Continuously assess and improve revenue processes across the lead-to-cash cycle, identifying and eliminating friction that slows deal velocity or creates revenue leakage
• Define and maintain a reporting framework that gives leadership clear, timely visibility into pipeline health, forecast accuracy, CPQ usage, and GTM performance
• Support strategic initiatives including market expansion, product launches, and acquisition integration from a systems and operations perspective
• Develop and present operational performance reporting for senior leadership and, where required, board-level audiences

Skills

• Bachelor's degree in business, mathematics, computer science, or a related field
• 5+ years of experience owning a GTM technology stack, with strong Salesforce fluency (configuration, data model, reporting, and integrations) and the ability to provide technical direction to SFDC Admins/Developers without doing the hands-on admin work yourself
• Demonstrated experience leading complex Salesforce implementations and system migrations from scoping through go-live
• Hands-on experience leading CPQ implementations (e.g., Salesforce CPQ/Revenue Cloud, Conga, DealHub), with enough technical depth to direct and quality-check the work of SFDC Admins/Developers
• Proven people management experience, including managing technical team members such as Salesforce Administrators or Developers
• Strong command of deal execution processes, including non-standard deal structuring, pricing governance, and contract workflows
• Ability to translate complex technical and commercial requirements into scalable systems and processes
• Strong analytical skills with experience building reporting frameworks and presenting insights to senior leadership
• Demonstrated project management skills, including running structured sprints or iterative delivery cycles with technical teams; experience with agile or agile-adjacent methodologies is a plus
• Experience in a B2B SaaS or high-growth software environment
• Familiarity with data enrichment, sales engagement, or revenue intelligence tools (e.g., ZoomInfo, Outreach, Gong, Clari)
• Experience with acquisition integration from a systems and operations standpoint
• Comfort operating in a fast-paced, private equity-backed environment
• Strong communicator who can translate complex technical and operational topics for both technical and non-technical audiences

Benefits

• Flexible work environment
• Competitive compensation
• A work culture that's results-oriented, fast-paced and focused on continuous improvement
• Family first, team oriented, and ever positive atmosphere

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