[Remote] Account Manager I

Note: The job is a remote job and is open to candidates in USA. Sinch is a company focused on SaaS-based communication solutions, and they are seeking a motivated Account Manager I to drive revenue growth by selling messaging and email solutions to small and medium-sized businesses. The role involves managing the full sales cycle, conducting product demonstrations, and building strong customer relationships to ensure success in a fast-paced environment.

Responsibilities

• Manage the full sales cycle from lead qualification to closing and account handoff
• Prospect and engage business owners and decision-makers across various industries in the US market
• Conduct product demonstrations and present tailored communication solutions based on customer needs
• Sell and support multiple SaaS platforms including texting, and email solutions such as SimpleTexting/ Sinch Engage, Mailgun, and Mailjet
• Handle inbound and outbound sales activities through chat, phone calls, email, and virtual meetings
• Build and maintain a healthy sales pipeline while accurately tracking opportunities and activities within CRM platforms
• Develop strong customer relationships by understanding business goals and recommending the best-fit solutions
• Collaborate closely with internal teams including onboarding, support, marketing, and product teams to ensure customer success
• Meet or exceed monthly sales quotas and KPIs
• Maintain a high level of product knowledge and stay updated on industry trends and competitor offerings
• Provide an exceptional customer experience throughout the sales process

Skills

• At least 3–5 years of proven experience in a sales role selling SaaS products or technology solutions
• Experience managing the entire sales process including prospecting, discovery, demos, negotiation, closing, and pipeline management
• Strong background handling customer interactions through chat, email, inbound calls, and outbound calls
• Ability to confidently engage with business owners and decision-makers
• Strong consultative selling, negotiation, and objection-handling skills
• Excellent verbal and written English communication skills
• Highly organized with strong time management and multitasking abilities
• Comfortable working in a quota-driven and performance-focused environment
• Self-motivated, proactive, and able to work independently in a fully remote environment
• Experience selling communication, messaging, email, or marketing technology solutions is highly preferred
• Experience using CRM and sales tools such as Salesforce and Pipedrive is a plus
• Bachelor's degree in Business, Marketing, Communications, or a related field is preferred but not required

Company Overview