[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. US LBM is a leading provider in the building materials industry, and they are seeking an Account Manager to oversee sales activities and develop long-term relationships with key customer accounts. The role involves managing customer accounts, ensuring satisfaction, generating sales opportunities, and serving as the liaison between the company and its customers.

Responsibilities

• Manage key customer accounts for long-term success and profitability
• Provide support to existing customer accounts with necessary products, time, and information
• Serve as the lead point of contact for all customer account management matters
• Develop and implement goals to focus on increased sales and margin improvement
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Review and analyze historical sales account data and trends
• Assist with the selection of products best suited to customer needs
• Prepare, coordinate, and communicate price quotations, terms of sales, delivery dates, and service obligations to customers/contractors
• Estimate materials from blueprints supplied by customer/contractor
• Manage customer pricing structure and hierarchy to maximize gross profit dollars
• Resolve customer complaints and problems
• Assist in the collection of accounts receivable
• Adhere to Conflict of Interest or Non-Compete agreement if in place
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Collaborate with sales team to identify and grow opportunities within territory
• Perform other duties as assigned
• Comply with all policies and standards
• Adheres to Company’s commitment to workplace safety

Skills

• Bachelor's Degree in Business Administration or related field required
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role required
• Working knowledge of building materials industry and products
• Ability to negotiate prices and contractual agreements
• Estimating from blueprints
• Must be proficient using calculator and CRT, experience using computerized accounts receivable system, good oral communication and telephone skills and basic accounting principles
• Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies
• Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals
• Business Insight – Applying knowledge of business and the marketplace to advance the organization's goals
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• DL NUMBER - Driver License, Valid and in State preferred

Company Overview