Regional Southeast EV Customer Success Manager – Fleet Electrification, Telemetry & Charging Solutions at arenaflex

About arenaflex – Driving the Future of Sustainable Mobility

arenaflex is a leading innovator in the electric vehicle (EV) ecosystem, dedicated to empowering businesses and government agencies with end‑to‑end fleet electrification solutions. Our mission is to be the partner of choice for organizations seeking to transition to zero‑emission fleets, improve operational efficiency, and achieve measurable sustainability goals. With a portfolio that spans advanced telematics, smart charging infrastructure, and strategic consulting, arenaflex helps customers unlock the full value of electric mobility while reducing total cost of ownership.

Our customer‑success philosophy is built on three pillars: proactive partnership, data‑driven insight, and continuous innovation. As part of our rapidly expanding customer success team, you will play a pivotal role in shaping the EV journey for a diverse set of B2B clients across the Southeast United States.

Why Join arenaflex?

At arenaflex, we believe that a thriving workforce fuels groundbreaking technology. We are committed to fostering an inclusive, collaborative, and high‑performance culture where every employee feels valued, heard, and empowered to make an impact. Whether you are working remotely from home or traveling to client sites, you will be supported by a network of mentors, learning resources, and a clear career progression path.

Our total rewards package includes competitive base salary, performance‑based bonuses, comprehensive health benefits, flexible work arrangements, generous paid time off, and a robust professional development budget. We also offer a suite of wellness programs, employee resource groups, and community‑engagement initiatives that reflect our commitment to diversity, equity, and inclusion.

Position Overview

The Regional Southeast EV Customer Success Manager will serve as the primary post‑sale liaison for arenaflex’s fleet electrification customers in Alabama, Georgia, Florida, Mississippi, North Carolina, South Carolina, Tennessee, and Kentucky. This role blends consultative relationship management, technical expertise, and data‑driven advocacy to ensure customers achieve their EV adoption goals, maximize ROI, and experience seamless integration of arenaflex’s telematics and charging solutions.

Operating remotely with periodic on‑site visits, you will collaborate closely with arenaflex Account Executives, product engineers, and cross‑functional teams to deliver a best‑in‑class experience that drives satisfaction, retention, and expansion.

Key Responsibilities

• Customer Advocacy & Consultation: Act as the trusted advisor for each assigned account, guiding customers through onboarding, implementation, and ongoing optimization of arenaflex’s EV solutions.
• End‑to‑End Journey Management: Own the full customer lifecycle—from initial kickoff meetings to quarterly business reviews—ensuring milestones are met on time and expectations are exceeded.
• Data‑Driven Engagement: Leverage telematics analytics and usage dashboards to proactively identify adoption barriers, recommend corrective actions, and highlight opportunities for increased efficiency.
• Feedback Loop Creation: Collect and synthesize customer feedback, translating insights into actionable product enhancements and service improvements in partnership with engineering and product teams.
• Relationship Deepening: Build strong, strategic relationships with fleet managers, sustainability officers, and senior executives to understand business objectives and align arenaflex solutions accordingly.
• Solution Demonstration & Upsell: Conduct product demos, training sessions, and workshops that showcase new features, encouraging cross‑selling and upselling of complementary services.
• Support & Issue Resolution: Provide timely, accurate, and proactive support for technical inquiries, ensuring rapid resolution and high customer satisfaction scores.
• Contract Management: Oversee renewal processes, invoicing, and compliance documentation, maintaining accurate records within the CRM system.
• Performance Metrics: Meet or exceed targets related to customer health scores, adoption rates, renewal rates, and Net Promoter Score (NPS).
• Thought Leadership & Asset Development: Contribute to the creation of case studies, reference materials, and best‑practice playbooks that position arenaflex as an industry leader.

Essential Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field, or equivalent professional experience.
• Minimum 4 years of experience in customer‑facing roles within software, hardware, or fleet management environments.
• At least 4 years of hands‑on experience implementing complex hardware/software solutions, preferably in telematics, fleet management, or EV charging infrastructure.
• Minimum 2 years of experience working with SaaS platforms and a solid understanding of the electric vehicle ecosystem.
• Demonstrated project management expertise, with a track record of delivering multi‑disciplinary initiatives on schedule and within budget.
• Proficiency with Microsoft Office Suite and CRM tools (Salesforce or similar) for tracking customer interactions and pipeline health.
• Strong analytical mindset—ability to interpret data trends, generate insights, and drive data‑informed decision making.
• Exceptional communication and presentation skills, capable of translating technical concepts into business value for diverse audiences.
• Customer‑centric attitude with a genuine passion for helping clients succeed and adopt sustainable technologies.
• Strategic thinking, problem‑solving aptitude, and adaptability to thrive in a fast‑paced, evolving market.

Preferred Qualifications & Additional Skills

• Experience working with commercial fleet customers, dealers, or government agencies in a sales or service capacity.
• Familiarity with EV charging standards (e.g., OCPP, CCS, CHAdeMO) and emerging smart‑grid integration concepts.
• Certification in project management methodologies (PMP, Agile, Scrum) or related credentials.
• Knowledge of sustainability metrics, carbon accounting, and regulatory frameworks governing fleet electrification.
• Ability to travel periodically across the assigned territory for on‑site visits, workshops, and customer events.

Core Competencies for Success

• Relationship Management: Build trust, influence decision‑makers, and maintain long‑term partnerships.
• Technical Acumen: Understand the architecture of telematics platforms, charging hardware, and SaaS ecosystems.
• Analytical Insight: Use data to anticipate needs, troubleshoot issues, and recommend optimizations.
• Communication Excellence: Deliver clear, compelling narratives that align technology with business outcomes.
• Collaboration: Work seamlessly with sales, product, engineering, and support teams to drive unified customer experiences.
• Adaptability: Embrace change, learn quickly, and pivot strategies as market dynamics evolve.

Career Growth & Development Opportunities

arenaflex invests heavily in the professional growth of its employees. As a Regional Southeast EV Customer Success Manager, you will have access to:

• Mentorship programs pairing you with senior leaders in the EV and mobility space.
• Continuous learning pathways, including certifications in EV technology, data analytics, and advanced project management.
• Opportunities to transition into senior customer success leadership, product management, or strategic account executive roles.
• Participation in industry conferences, webinars, and thought‑leadership forums to expand your network and expertise.

Work Environment & Culture at arenaflex

Our culture is built on collaboration, curiosity, and a shared commitment to sustainability. Key aspects of life at arenaflex include:

• Remote‑First Flexibility: While the role is remote‑enabled, you will enjoy the autonomy to design your workday, complemented by occasional travel for client engagements.
• Inclusive Community: Employee resource groups, diversity councils, and open forums ensure every voice is heard and celebrated.
• Innovation‑Driven Atmosphere: Cross‑functional hackathons, idea incubators, and rapid‑prototype cycles keep the organization at the cutting edge of EV technology.
• Well‑Being Focus: Comprehensive health plans, mental‑health resources, and wellness stipends support a balanced lifestyle.

Compensation, Perks & Benefits (General Overview)

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer satisfaction, renewal rates, and adoption metrics.
• Health, dental, and vision coverage for employees and eligible dependents.
• 401(k) retirement plan with company match.
• Generous paid time off, holidays, and sick leave.
• Professional development stipend for certifications, courses, and conferences.
• Technology allowance for home office setup and mobile devices.
• Employee assistance program (EAP) and mental‑health resources.

Application Process & Next Steps

If you are passionate about accelerating the transition to electric fleets, thrive in a customer‑centric environment, and possess the technical and relational expertise to guide organizations through complex EV deployments, we want to hear from you. To apply, click the link below and submit your resume, cover letter, and any supporting materials that showcase your achievements in customer success, fleet management, or EV technology.

Apply Job!

Join arenaflex and Power the Future of Mobility

At arenaflex, your work will directly influence how businesses reduce emissions, lower operating costs, and achieve sustainability milestones. Become part of a purpose‑driven team that values innovation, collaboration, and the relentless pursuit of excellence. Apply today and help shape the next generation of electric transportation.