Customer Service Representative – Remote Patient Support & Scheduling Specialist – Golden, CO (Within 30‑Mile Radius)

Why Join arenaflex?

arenaflex is a global leader in health‑focused technology and services, dedicated to improving the lives of millions by connecting people with the care, pharmacy benefits, data, and resources they need to thrive. Our mission‑driven culture is built on diversity, inclusion, and a relentless commitment to health equity. As a member of the arenaxflex team, you will be part of a collaborative network of innovators, clinicians, and technology experts who work together to make the health system work better for everyone.

Located in the vibrant foothills of Colorado, our Golden office at 1707 Cole Blvd, Suite 100 serves as a hub for remote talent across the region. While you’ll enjoy the flexibility of working from home, you’ll also have the option to attend on‑site training and quarterly gatherings that foster community, learning, and professional growth.

Position Overview

This full‑time (40 hours/week) Remote Customer Service Representative role is designed for individuals who thrive in fast‑paced, patient‑focused environments. You will be the first point of contact for patients, providers, pharmacies, and specialty offices, delivering compassionate assistance, accurate scheduling, and seamless navigation of electronic health record (EHR) systems. The role offers a structured 12‑week training program, a competitive hourly wage ranging from $16.00 – $28.27, and a comprehensive benefits package.

Key Responsibilities

• Answer 60–75 inbound calls daily from patients, healthcare providers, specialty offices, and pharmacies, providing courteous and accurate information.
• Schedule a variety of appointments, including office visits, annual wellness exams, and specialty consultations for internal medicine and family practice clinics.
• Process medication refill requests, referrals, and secure messages on behalf of patients and providers, ensuring compliance with privacy regulations.
• Navigate multiple EHR platforms efficiently, entering new patient demographics, insurance details, and updating existing records.
• Maintain strict adherence to HIPAA and ROI protocols, safeguarding patient confidentiality at all times.
• Register new patients, verify insurance eligibility, and capture accurate demographic data.
• Participate in monthly staff meetings—either virtually or in person—to share insights, discuss performance metrics, and align with team goals.
• Attend quarterly on‑site training sessions that reinforce best practices, new system updates, and professional development topics.
• Identify opportunities for process improvement and share feedback with supervisors to enhance overall service delivery.

Essential Qualifications

• High School Diploma or GED equivalent.
• Minimum age of 18 years.
• At least 1 year of experience in a customer‑service‑oriented role that required frequent phone and computer usage.
• Proficiency with Windows PC applications and the ability to quickly learn complex software systems.
• Typing speed of at least 40 words per minute.
• Demonstrated ability to troubleshoot basic IT issues independently.
• Willingness and ability to complete the 12‑week on‑site training program in Golden, CO.
• Flexibility to work any 8‑hour shift within standard business hours (8:00 am – 5:00 pm, Monday‑Friday), with occasional overtime as business needs dictate.

Preferred Qualifications

• 1 year of prior experience in a healthcare setting, such as a medical office, clinic, or hospital.
• Familiarity with medical terminology and basic clinical workflows.
• Experience using electronic health record (EHR) or practice management software.

Telecommuting Requirements

• Residence must be within a 30‑mile radius of the arenaflex Golden office (1707 Cole Blvd, Suite 100).
• Dedicated, private workspace separate from household traffic to ensure confidentiality and focus.
• High‑speed internet connection that meets arenaflex’s approved standards for reliability and speed.
• Ability to securely store and protect any arenaflex‑sensitive documents or electronic files.

Compensation, Benefits, and Perks

arenaflex offers a competitive hourly wage that reflects your experience, education, and local market conditions. In addition to base pay, you will be eligible for a suite of benefits designed to support your health, financial security, and personal development:

• Comprehensive Health Coverage: Medical, dental, vision, and prescription drug plans with flexible spending options.
• Retirement Savings: 401(k) plan with company matching contributions to help you build long‑term wealth.
• Equity Opportunities: Access to an employee stock purchase program, allowing you to share in arenaxflex’s growth.
• Paid Time Off: Generous vacation, sick leave, and holidays to maintain work‑life balance.
• Professional Development: Ongoing training, tuition reimbursement, and certification support for career advancement.
• Recognition Programs: Incentive bonuses, performance awards, and peer‑recognition platforms that celebrate your achievements.
• Wellness Resources: Employee assistance programs, mental health support, and wellness challenges.
• Remote Work Support: Stipends for home office equipment, ergonomic accessories, and high‑speed internet.

Career Growth & Learning Opportunities

arenaflex invests heavily in the growth of its people. As a Remote Customer Service Representative, you will have clear pathways to advance into roles such as:

• Senior Patient Support Specialist
• Team Lead – Remote Operations
• Clinical Scheduler – Specialty Services
• Quality Assurance Analyst – Customer Experience
• Training & Development Coordinator

Each progression is supported by mentorship programs, cross‑functional project assignments, and access to internal learning portals that cover topics ranging from advanced EHR navigation to leadership development.

Work Environment & Culture at arenaflex

Our culture is built on three pillars: Caring, Connecting, Growing. We celebrate diversity and encourage every employee to bring their authentic self to work. Whether you are joining from a home office or collaborating in person during quarterly trainings, you will experience:

• A supportive, inclusive community where every voice matters.
• Regular virtual town halls and open‑door leadership sessions.
• Team‑building activities that foster camaraderie across geographic locations.
• Commitment to environmental stewardship, including sustainable office practices and carbon‑offset initiatives.

Application Process & Next Steps

If you are passionate about helping patients navigate their healthcare journey, thrive in a dynamic remote setting, and meet the telecommuting criteria, we encourage you to apply today. The selection process includes a brief phone screen, a virtual interview, and a background check (including a drug‑free workplace verification). Successful candidates will receive a formal offer, onboarding details, and a schedule for the upcoming training cohort.

arenaflex is an equal opportunity employer. We welcome applicants of all backgrounds, including veterans, individuals with disabilities, and members of historically underrepresented groups. All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, or any other characteristic protected by law.

Ready to Make an Impact?

Join arenaflex and become part of a mission‑driven organization that is shaping the future of health care. Your dedication will directly influence patient outcomes, support community health equity, and contribute to a global network of caring professionals.

Apply Now – Start Your Career with arenaflex!