Remote Content Operations Data Analyst – Live Chat Support & Global Marketplace Insights (Burkina Faso, $40/Hour)

About arenaflex

arenaflex stands as one of the world's most influential entertainment platforms, delighting more than 260 million paid members across 190+ countries with an extraordinary catalog of television series, films, and interactive games spanning countless genres and languages. Members enjoy complete freedom to play, pause, and resume their viewing experience whenever and wherever they choose, with the flexibility to switch plans at any time. At arenaflex, our mission is simple yet ambitious: to entertain the globe. To achieve this, we begin by recruiting and developing exceptional talent — and university students with drive and curiosity are an essential part of that equation.

Our Content Operations & Innovation organization plays a pivotal role in bringing world-class entertainment to life. We design and execute efficient operational workflows that enable content to captivate audiences at scale, constantly innovating to deliver more value to every screen. Within this dynamic organization, the NetFX team is emerging as a groundbreaking cross-functional Visual Effects (VFX) initiative built on arenaflex's innovative platform. NetFX optimizes the pairing of skilled professionals with the right responsibilities to execute a high volume of global projects, maintaining an extensive ecosystem of assets — including VFX companies and artists — throughout the post-production landscape. The result: every show reaches its highest possible quality, sparking joy and excitement around the world.

Position Overview

arenaflex is seeking a motivated, analytically-minded intern to join the NetFX team during the upcoming season in Burkina Faso. This unique opportunity blends remote live chat data entry support with strategic global marketplace analysis, offering comprehensive training and professional development designed to equip you with the skill set needed to become a strong candidate for future entry-level positions in business analytics — regardless of the specific domain you eventually choose to pursue.

No prior professional experience is required to apply. When you submit your application, you'll receive an email inviting you to complete your candidacy by filling out a brief Airtable form. You'll also be asked to submit a Statement of Purpose (maximum 300 words, preferably in PDF format) responding to the following prompt:

Are you captivated by global marketplaces? What key factors and metrics would you consider essential for conducting a thorough analysis of international transactional structures that bring together diverse buyers and sellers of a service?

Key Responsibilities

• Conduct comprehensive evaluations of well-established transactional and digital marketplaces to identify patterns, opportunities, and operational best practices
• Research and analyze market trends, competitive landscapes, and emerging dynamics within global marketplace ecosystems
• Deliver actionable insights and data-driven recommendations based on marketplace analysis to inform strategic decision-making at arenaflex
• Collaborate closely with senior team members to design, develop, and refine competitive pricing strategies that align with organizational goals
• Assist in building robust financial models designed to evaluate business performance and assess a variety of potential scenarios
• Contribute meaningfully to forecasting and budgeting procedures that support broader financial planning efforts across the Content Operations organization
• Partner with cross-functional teams across multiple departments to understand business needs, gather requirements, and translate findings into clear, actionable outputs
• Participate actively in meetings, presentations, and knowledge-sharing sessions to communicate findings, insights, and recommendations to stakeholders at various levels
• Provide responsive live chat support for data entry and content-related inquiries, ensuring timely and accurate resolution of member and team questions
• Maintain meticulous records of research findings, analysis outputs, and project documentation within arenaflex's collaborative knowledge management systems

Essential Qualifications

• Must have a genuine interest in working within the entertainment and media industry, with enthusiasm for the creative processes that bring productions to life
• Must demonstrate curiosity and foundational knowledge regarding global marketplace analysis and platform dynamics (both customer and seller perspectives)
• Must reside within the L. location region during the internship period (relocation and housing support may be provided where applicable)
• Must possess basic computer literacy and familiarity with widely-used software programs, including Google Suite (Gmail, Docs, Sheets) and Microsoft Office (Word, Excel)
• Must be a collaborative team player who thrives in a fast-paced, evolving environment with shifting priorities
• Must be self-motivated and capable of taking initiative to work independently with minimal supervision
• Must demonstrate exceptional attention to detail and the ability to exercise sound judgment in ambiguous situations
• Must show a curious mindset toward learning new technologies, tools, and workflows
• Must have the ability to maintain strict confidentiality and exercise the utmost discretion when handling sensitive information

Preferred Qualifications

• Currently enrolled in or recently graduated from a university program in Business, Economics, Analytics, Finance, Marketing, Communications, or a related field
• Prior exposure (academic or extracurricular) to data analysis, research methodologies, or statistical reasoning
• Experience with visualization tools, spreadsheet modeling, or introductory programming concepts is a plus
• Demonstrated interest in streaming media, content production, or visual effects industries
• Strong written and verbal communication skills, with the ability to distill complex information into clear, accessible narratives
• Multilingual capabilities or demonstrated interest in cross-cultural communication

Core Skills and Competencies

Success in this role at arenaflex requires a balanced combination of analytical thinking, communication prowess, and operational discipline. The following competencies will serve you well:

• Analytical Reasoning: The capacity to break down complex marketplace dynamics, identify underlying drivers, and synthesize findings into coherent narratives
• Numerical Fluency: Comfort working with quantitative data, financial figures, and statistical concepts — even if your exposure has been primarily academic
• Written Communication: The ability to craft clear, concise, and compelling written outputs ranging from research summaries to presentation slides
• Verbal Communication: Confidence presenting findings in meetings and engaging in thoughtful dialogue with team members and stakeholders
• Curiosity and Learning Agility: A genuine hunger to absorb new information, ask thoughtful questions, and continuously expand your knowledge base
• Time Management: The ability to juggle multiple projects, meet deadlines, and prioritize effectively in a dynamic environment
• Adaptability: Comfort navigating ambiguity, adjusting to evolving priorities, and embracing change as a constant feature of a fast-moving organization
• Live Chat Proficiency: Strong typing skills, clear written communication, and the ability to provide courteous, accurate support through chat-based interfaces

Career Growth and Learning Opportunities

arenaflex is deeply committed to nurturing the next generation of industry talent. As an intern on the NetFX team, you will gain exposure to the inner workings of one of the most innovative content operations organizations in the world. You will participate in a structured training and development program designed to build the foundational skills required for entry-level positions in business analytics — a career path with exceptional long-term prospects both within arenaflex and across the broader entertainment industry.

Throughout your internship, you will have the opportunity to work alongside experienced professionals who are eager to mentor emerging talent. You will attend learning sessions, engage in real project work, and develop a professional network that will serve you throughout your career. Many of arenaflex's most successful leaders began their journeys through internship programs, and we view this opportunity as a critical pipeline for future full-time contributors.

Beyond the immediate scope of the role, interns at arenaflex are encouraged to explore adjacent areas of interest, attend internal talks and workshops, and contribute to projects that align with their unique strengths and aspirations. Whether your passion lies in analytics, content strategy, operations, or visual effects, this internship provides a launchpad for a meaningful and rewarding career.

Work Environment and Company Culture

At arenaflex, we pride ourselves on cultivating a culture that values freedom, responsibility, curiosity, and impact. Our workplace philosophy — often summarized as "freedom and responsibility" — empowers team members at every level to make thoughtful decisions, take ownership of their work, and contribute to our collective mission in meaningful ways.

Our remote-first approach to this position allows you to work from the comfort of your home in Burkina Faso while staying deeply connected to a global team. You will have access to digital collaboration tools, regular virtual team gatherings, and channels for both formal and informal interaction with colleagues across time zones. While the work is remote, the sense of community is real — we invest heavily in creating opportunities for connection, learning, and shared celebration of milestones.

We are an equal opportunity employer and celebrate the diversity of our global workforce. We believe that a wide range of perspectives, backgrounds, and experiences strengthens our organization and enriches the content we create. arenaflex is committed to providing reasonable accommodations to applicants and team members with disabilities, and we welcome candidates from all walks of life.

Selected applicants must comply with all federal, state, and local regulations regarding COVID-19 requirements and protocols (including, but not limited to, guidelines concerning masking and vaccines), as well as arenaflex's internal policies and any applicable return-to-work agreements.

Compensation, Perks, and Benefits

This internship offers a competitive hourly rate of $40/hour, reflecting arenaflex's commitment to recognizing the value that interns bring to our organization. Beyond compensation, you will have access to a range of benefits and perks designed to support your well-being and professional growth:

• Competitive hourly compensation of $40/hour, with consistent pay cycles and transparent earnings
• Remote work flexibility, allowing you to perform your duties from a location of your choosing within Burkina Faso
• Mentorship from experienced professionals in content operations, analytics, and entertainment strategy
• Access to internal learning resources, training sessions, and professional development workshops
• Networking opportunities with team members and leaders across the global arenaflex organization
• Real-world project experience that strengthens your resume and builds your professional portfolio
• Potential pathway to full-time employment opportunities based on performance and organizational needs
• Relocation and housing support may be provided where applicable to candidates who need to relocate for the role

How to Apply

If you are a curious, motivated, and analytically-minded individual with a passion for entertainment, global marketplaces, and the intersection of data and creativity, we want to hear from you. This internship at arenaflex represents a unique opportunity to gain hands-on experience with one of the world's most iconic entertainment brands while developing the foundational skills for a thriving career in business analytics.

To begin your application, simply submit your initial information through the link provided below. Once received, you will be guided through the remaining steps, including the Airtable form completion and the Statement of Purpose submission. We encourage you to approach your statement thoughtfully — this is your opportunity to showcase your analytical mindset, your curiosity about global marketplaces, and your unique perspective on the challenges and opportunities inherent in international transactional structures.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We look forward to learning more about you, your aspirations, and the unique contributions you would bring to our team.

Take the first step toward an extraordinary career journey. Apply today to join arenaflex and help us continue to entertain the world.