Office Technician – High‑Volume Medical Claims Data Entry & Customer Support Specialist – arenaflex

About arenaflex – Making a Difference Every Day

arenaflex is a leading public‑service organization dedicated to improving the health and well‑being of residents across the region. As part of our expansive Medicaid and Long‑Term Care (MLTC) program, we provide essential support to individuals, families, and health‑care providers. Our mission‑driven culture blends stability with innovation, offering employees a rewarding environment where every task contributes to a larger purpose. If you are looking for a role that combines precise data work with meaningful community impact, you have arrived at the right place.

Why Join arenaflex?

At arenaflex, we recognize that our people are our greatest asset. We invest in your professional growth, personal well‑being, and long‑term financial security. Below are just a few of the benefits you can expect when you become part of our team:

• Stable Employment: A full‑time position with a clear career path within a respected public agency.
• Generous Paid Time Off: 13 paid holidays, 12 vacation days, and 12 sick days per year – available from day one.
• Retirement Savings: 156% match on retirement contributions to help you build a secure future.
• Tuition Reimbursement: Financial support for continuing education and professional certifications.
• Flexible Scheduling: Options that allow you to balance work responsibilities with personal commitments.
• Inclusive Culture: A workplace that celebrates diversity, equity, and belonging.
• Professional Development: Access to training, workshops, and mentorship programs.

Position Overview

The Office Technician – MLTC Data Entry role is a cornerstone of arenaflex’s claims processing operation. You will be responsible for accurately entering, reviewing, and verifying medical claim information, while providing courteous support to internal and external customers. This position demands a high level of attention to detail, the ability to maintain a rapid data‑entry pace, and strong communication skills.

Key Responsibilities

• Perform high‑volume data entry of medical and NFOCUS claim forms, maintaining a minimum rate of 8,000 keystrokes per hour with at least 95% accuracy.
• Identify, correct, and flag errors or inconsistencies in claim submissions to ensure compliance with regulatory standards.
• File, sort, and open incoming mail, distributing documents to appropriate departments in a timely manner.
• Copy, scan, and archive records while adhering to confidentiality and data‑security protocols.
• Conduct research and verification of claim details, including eligibility checks and provider payment confirmations.
• Answer inbound calls from providers, beneficiaries, and other stakeholders, delivering clear information about claim status, eligibility, and payment processes.
• Utilize multiple mainframe computers and specialized software (Enterprise One, NFOCUS, MMIS, OnBase) to process and track claims efficiently.
• Maintain organized electronic and physical filing systems using alphabetical and numerical indexing methods.
• Collaborate with team members and supervisors to continuously improve workflow, reduce processing times, and enhance data quality.
• Participate in periodic training sessions and quality‑assurance audits to stay current with evolving policies and technology.

Essential Qualifications

• High school diploma or equivalent; additional coursework or training in office administration, data entry, or customer service is preferred.
• Demonstrated ability to type at least 8,000 keystrokes per hour with a minimum of 95% accuracy.
• Experience using Microsoft Outlook, Word, and Excel; familiarity with enterprise‑level claim processing systems (Enterprise One, NFOCUS, MMIS, OnBase) is highly desirable.
• Strong written and verbal communication skills, with a focus on clear, professional interaction.
• Proven ability to work in a fast‑paced environment while maintaining meticulous attention to detail.
• Basic knowledge of data‑entry techniques, proofreading, and document management.
• Ability to handle repetitive tasks without loss of quality or efficiency.

Preferred Qualifications

• At least one year of customer‑service experience in a public‑sector or health‑care setting.
• Prior exposure to Medicaid or long‑term care claim processing workflows.
• Experience with data‑validation tools and error‑resolution protocols.
• Demonstrated commitment to continuous learning and professional development.

Core Skills & Competencies

• Technical Proficiency: Comfortable navigating multiple computer systems simultaneously, including mainframe interfaces and Microsoft Office Suite.
• Analytical Thinking: Ability to spot discrepancies, interpret complex claim forms, and apply corrective actions swiftly.
• Customer Service Excellence: Empathetic listening, clear articulation, and problem‑solving to address caller inquiries.
• Organizational Ability: Efficient filing, retrieval, and document management in both digital and physical formats.
• Time Management: Prioritizing tasks to meet daily data‑entry quotas while maintaining high accuracy.
• Team Collaboration: Working cooperatively with peers, supervisors, and cross‑functional teams to achieve shared goals.

Career Growth & Learning Opportunities

arenaflex is committed to nurturing talent from within. As an Office Technician, you will have access to a clear advancement pathway that may include roles such as:

• Senior Data Entry Analyst
• Claims Processing Supervisor
• Customer Service Team Lead
• Operations Analyst – Medicaid & Long‑Term Care Programs

Our tuition reimbursement program, combined with on‑the‑job training, positions you to acquire certifications in health‑care administration, data analytics, or information systems. Regular performance reviews and mentorship programs ensure you receive constructive feedback and guidance for continuous improvement.

Work Environment & Culture at arenaflex

Our offices are designed to foster collaboration, productivity, and well‑being. You will work in a supportive setting that values:

• Diversity & Inclusion: A workforce that reflects the communities we serve, with policies that promote equity and respect.
• Work‑Life Balance: Flexible scheduling options, remote‑work possibilities for certain tasks, and generous paid time off.
• Employee Wellness: Access to health‑screening programs, mental‑health resources, and wellness challenges.
• Recognition & Rewards: Programs that celebrate individual and team achievements, reinforcing a culture of appreciation.

Compensation, Perks, & Benefits

While the exact salary will be discussed during the interview process, you can expect a competitive hourly wage that reflects your experience and skill set. In addition to the base pay, arenaflex offers a comprehensive benefits package that includes:

• Medical, dental, and vision insurance with multiple plan options.
• Life and disability insurance coverage.
• Retirement savings plan with a 156% employer match.
• Paid holidays, vacation, and sick leave from day one.
• Tuition reimbursement for approved courses and certifications.
• Employee assistance program (EAP) for personal and professional support.
• Access to employee discount programs and wellness incentives.

How to Apply

If you are ready to launch a rewarding career with arenaflex, we encourage you to submit your application today. Please ensure your resume highlights relevant data‑entry experience, customer‑service background, and any familiarity with claim‑processing software.

We review applications on a rolling basis and will contact qualified candidates for an interview. For more information about arenaflex’s benefits and workplace culture, visit our benefits portal.

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Equal Opportunity Statement

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, marital status, genetic information, or any other characteristic protected by law.

Join arenaflex – Make an Impact Every Day

At arenaflex, your work matters. By ensuring accurate and timely processing of medical claims, you directly support the health and financial stability of countless families. If you thrive in a detail‑oriented, fast‑moving environment and are eager to grow your career while serving the public good, we want to hear from you. Apply now and become part of a team that truly makes a difference.