Entry-Level External Support Engineer – Remote Data Tools & Content Platform Support at arenaflex

About arenaflex

arenaflex is a global leader in streaming entertainment, pioneering innovative ways to deliver immersive content to millions of viewers worldwide. With a culture that celebrates curiosity, collaboration, and continuous learning, arenaflex empowers its teams to shape the future of digital media. As a remote‑first organization, arenaflex offers flexible work arrangements, cutting‑edge technology stacks, and a supportive community that values every voice. Join us and become part of a dynamic ecosystem where creativity meets technology, and where your contributions directly impact the experiences of audiences around the globe.

Role Overview

The External Support Engineer is the vital bridge between arenaflex’s external content creation partners and the internal tools engineering team. In this entry‑level, remote position, you will provide first‑line technical assistance, create clear documentation, and help translate partner feedback into actionable improvements. This role is perfect for recent graduates or self‑taught professionals who are eager to grow their technical support expertise while working on high‑impact media tools used by world‑class creators.

Key Responsibilities

• Technical Support: Serve as the primary point of contact for external content teams encountering issues with arenaflex’s proprietary content creation tools.
• Issue Diagnosis & Resolution: Quickly troubleshoot, debug, and resolve tool‑related problems, ensuring minimal disruption to partner workflows.
• Documentation & Training: Develop comprehensive reference guides, video tutorials, and live training sessions to accelerate partner onboarding and proficiency.
• Escalation Management: Identify complex or recurring problems, log them in JIRA, and collaborate with the tools development team to drive timely fixes.
• Feedback Advocacy: Gather, prioritize, and communicate partner suggestions, championing enhancements that improve tool usability and performance.
• Cross‑Functional Collaboration: Partner with software engineers, product managers, and quality assurance specialists to design and implement workflow improvements.
• Feature Development Support: Participate in cross‑disciplinary discussions, helping translate feature concepts into concrete specifications and release plans.
• Professional Conduct: Demonstrate reliability, accountability, and a customer‑centric mindset in all interactions, both written and verbal.

Essential Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a closely related field, or equivalent hands‑on experience.
• Fundamental understanding of C# syntax and the ability to read and interpret simple code snippets.
• Experience supporting live services, SaaS platforms, or internal tooling environments.
• Familiarity with Unity 3D, including basic scene setup and tool integration.
• Proficiency with Jira, Confluence, or comparable defect‑tracking and documentation platforms.
• Exposure to iOS and Android development cycles, even if limited to testing or debugging.
• Strong organizational skills with the ability to juggle multiple requests, prioritize effectively, and meet deadlines.

Preferred Qualifications

• Hands‑on experience building or extending Unity editor tools.
• Previous work in a remote or distributed team environment.
• Exposure to cloud‑based CI/CD pipelines (e.g., Azure DevOps, GitHub Actions).
• Demonstrated ability to produce clear, concise technical documentation for non‑technical audiences.
• Passion for media production, streaming technology, or digital entertainment.

Core Skills & Competencies

• Communication: Excellent written and verbal communication skills; comfortable interacting with external partners, internal engineers, and senior leadership.
• Problem‑Solving: Analytical mindset with a proactive approach to identifying root causes and proposing sustainable solutions.
• Customer‑Focus: Empathetic attitude toward partner needs, coupled with the ability to deliver constructive feedback.
• Self‑Motivation: Ability to work independently, set personal goals, and stay accountable without direct supervision.
• Team Collaboration: Strong interpersonal skills that foster trust and cooperation across diverse functional groups.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As an External Support Engineer, you will have access to:

• Mentorship from senior engineers and product managers who guide your technical growth.
• Paid certifications in cloud platforms, Unity development, and agile methodologies.
• Quarterly “Innovation Days” where you can pitch new tool ideas and prototype solutions.
• Rotational programs that allow you to explore adjacent roles such as Product Support, Quality Assurance, or Tool Development.
• Regular feedback loops and performance reviews focused on skill expansion and career trajectory.

Work Environment & Culture at arenaflex

Our remote‑first culture is built on trust, flexibility, and inclusion. Key aspects of life at arenaflex include:

• Flexible Hours: Core collaboration window from 10:00 am to 6:00 pm CST, with the freedom to structure the rest of your day around personal commitments.
• Global Community: Connect with colleagues across continents through virtual coffee chats, team‑building events, and an internal social platform.
• Diversity & Inclusion: A commitment to hiring, retaining, and promoting talent from all backgrounds, ensuring a rich tapestry of perspectives.
• Health & Wellness: Comprehensive medical, dental, and vision plans, mental‑health resources, and a stipend for home‑office ergonomics.
• Recognition Programs: Regular awards for outstanding support, innovative ideas, and collaborative spirit.

Compensation, Perks & Benefits

While exact figures vary based on location, experience, and market data, arenaflex offers a competitive total‑reward package that typically includes:

• Base salary aligned with industry benchmarks for entry‑level technical support roles.
• Annual performance bonuses tied to individual and company success.
• Equity grants that give you a stake in arenaflex’s long‑term growth.
• Generous paid time off, parental leave, and holidays.
• Professional development budget, including conference attendance and online learning platforms.
• Remote‑work allowance covering internet, coworking space access, and office supplies.

Application Process

If you are enthusiastic about supporting world‑class creators, love solving technical puzzles, and thrive in a collaborative, remote environment, we want to hear from you. To apply, click the link below, submit your resume, and tell us why you’re excited to join arenaflex’s External Support team.

Apply Job!

Join arenaflex Today

At arenaflex, every line of code, every support ticket, and every partner interaction contributes to a richer entertainment experience for audiences worldwide. Your journey starts here—bring your curiosity, your drive, and your passion for technology, and help us shape the future of streaming.