Care Experience Learning and Development Associate

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

The Learning and Development Associate will have the opportunity to support and execute on the training and onboarding plans and solutions for the Care Experience team at Charlie Health. This position will ensure the timely, thorough, and consistent onboarding of all of our Care Experience new hires with a goal to have new employees onboarded as effectively and efficiently as possible. This position will work to identify and solve for continuing education needs of the Care Experience team, and help to build supporting training. This position will also help support in conducting training for other internal departments on the roles and needs of the Care Experience team to ensure cross-functional success. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the behavioral health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Lead engaging, high-impact virtual training sessions for new hires on the Care Experience team, ensuring alignment with role-specific workflows and expectations
• Design, implement, and continuously refine asynchronous onboarding materials (e.g., e-learning modules, job aids, knowledge bases) that support scalable, effective learning
• Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and collaboration with cross-functional teams
• Partner with leadership and subject matter experts to ensure onboarding content reflects current best practices, business needs, and departmental priorities
• Maintain and enhance onboarding documentation, including training manuals and internal resources, to ensure accuracy and relevance
• Support long-term learning initiatives by identifying skill gaps and contributing to ongoing training programs for existing team members
• Work with key stakeholders to ensure strategies support business objectives and mission across departments
• Act as a Salesforce super user, providing training, support, and consultation for new and tenured teammates

Requirements

• 2+ years of experience in behavioral health or healthcare in a client-facing setting , OR in Learning & Development, training, or enablement
• Proven ability to design and deliver engaging live and asynchronous training experiences, including slide decks, e-learning modules, and job aids
• Strong facilitation skills with comfort leading virtual training sessions and workshops for diverse learner audiences
• Highly proficient in Salesforce, Zoom, and Google Workspace (Slides, Docs, Sheets); LMS experience is strongly preferred
• Bachelor's degree in a related field preferred
• Excellent interpersonal and relationship-building skills with the ability to collaborate cross-functionally and influence without authority
• Exceptional project management, organization, and time management skills, with the ability to prioritize and execute in a fast-moving environment

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. The total target base compensation for this role will be between $62,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $71,000 and $92,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-spo Apply To This Job