[Remote] Program Manager (Southwest)

Note: The job is a remote job and is open to candidates in USA. NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. The Program Manager is responsible for managing complex programs and leading a portfolio of strategic accounts, ensuring financial performance and delivery execution while fostering client relationships.

Responsibilities

• Own Services P&L for strategic accounts, driving revenue, cost control, and margin performance
• Develop accurate forecasts and proactively manage financial risks across portfolio
• Lead execution of multi-year strategic account plans and growth strategies
• Identify and drive upsell and cross-sell opportunities aligned to client objectives
• Build and maintain senior client relationships; serve as primary escalation point
• Lead and participate in client-facing QBRs and account reviews
• Oversee program and project delivery to ensure on-time, on-budget, in-scope execution
• Establish governance frameworks, including risk, issue, and dependency management
• Partner cross-functionally with Sales, Delivery, Finance, and Legal on execution and contracts
• Drive service improvement, operational efficiency, and customer experience enhancements
• Manage program execution, including scheduling, reporting, financial tracking, and closure
• Provide leadership and oversight to program/project managers and cross-functional teams
• Understand and articulate NWN service offerings and capabilities
• Represent NWN with customers, partners, and internal stakeholders
• Ensure compliance with organizational standards, policies, and delivery frameworks

Skills

• Bachelor's Degree in Arts/Sciences (BA/BS) or equivalent experience
• 10+ years of IT project / program management experience
• Experience managing large-scale or strategic customer engagements
• Experience working with cross-functional teams and stakeholders at all levels
• Subject matter expertise in project and program management best practices (PMBOK-based)
• Strong financial acumen, including portfolio forecasting and margin management
• Experience managing complex programs and multi-project portfolios
• Ability to drive business outcomes through delivery execution and client engagement
• Experience working across Sales, Delivery, Finance, and Legal functions
• Strong leadership, problem-solving, negotiation, and communication skills
• Demonstrated ability to manage competing priorities across multiple accounts
• Experience mentoring and leading Program Managers or PMO team members
• Current PMP Certification

Benefits

• Medical, dental, and vision plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Income protection through disability and life insurance
• A 401(k) with company match
• Unlimited PTO
• Paid company holidays
• Hybrid/remote work
• Paid bonding leave for eligible employees
• Employee discounts
• Access to our Employee Assistance Program (EAP)
• Accident, critical illness, long-term care, and hospital indemnity coverages
• Legal and identity theft protection
• Pet insurance
• Supplemental life insurances
• Referral bonuses
• Charitable donation matching
• Allowances for eligible roles

Company Overview

Company H1B Sponsorship