[Remote] Senior Renewal Account Manager

Note: The job is a remote job and is open to candidates in USA. Paytronix is a company focused on managing high-value strategic account renewals. They are seeking a Senior Renewal Account Manager to lead complex negotiations with senior stakeholders and build long-term partnerships with enterprise customers.

Responsibilities

• Own end-to-end renewal process for strategic account portfolio
• Lead consultative renewal discussions with C-level stakeholders
• Develop account-specific renewal strategies for enterprise customers
• Navigate complex, multi-year contract negotiations
• Partner across Customer Success, Sales, Product, and Support to resolve enterprise issues
• Maintain accurate forecasts and share insights on strategic renewal best practices
• Mentor RAM team members on complex renewal techniques
• Build trusted relationships using customer insights, product usage, and business goals

Skills

• 5-7 years managing large, complex renewals or strategic customer portfolios
• Proven success with enterprise/strategic B2B SaaS customers
• Strong executive presence and C-level engagement skills
• Multi-year agreement negotiation experience
• Value-based selling or customer success methodology expertise
• Ability to use CRM tools and customer data to inform renewal decisions
• Experience with PE-backed or enterprise accounts
• Track record of saves on high-risk, high-value renewals
• Deep understanding of commercial contract structures
• Hospitality or vertical SaaS industry experience

Company Overview