[Remote] IT Administrator (Contractor)

Note: The job is a remote job and is open to candidates in USA. Forma is a company that provides a global lifestyle benefits platform designed to enhance employee benefits programs. They are seeking an IT Administrator to deliver day-to-day IT support, ensuring reliable access to devices and applications while maintaining a high level of end-user satisfaction.

Responsibilities

• Resolve Tier 1 and Tier 2 support requests efficiently, maintaining employee productivity through timely, customer-focused technical support
• Execute onboarding, offboarding, and access management in Okta: provision, modify, and deprovision SSO/SCIM access following least-privilege practices
• Administer the Mac fleet in Kandji, managing enrollment, configuration profiles, patching, and device compliance against security baselines
• Triage Okta authentication and MFA issues, including factor resets and account recovery within established verification procedures
• Maintain IT asset inventory and lifecycle (procurement, tracking, secure wipe, and retirement) with audit-ready records
• Adhere to security and compliance processes, and support audit evidence collection for SOC 2, ISO 27001, and HIPAA (onboarding/offboarding tickets, access logs, asset records)
• Escalate complex issues appropriately while maintaining thorough documentation, runbooks, and self-service knowledge base articles

Skills

• Resolve Tier 1 and Tier 2 support requests efficiently, maintaining employee productivity through timely, customer-focused technical support
• Execute onboarding, offboarding, and access management in Okta: provision, modify, and deprovision SSO/SCIM access following least-privilege practices
• Administer the Mac fleet in Kandji, managing enrollment, configuration profiles, patching, and device compliance against security baselines
• Triage Okta authentication and MFA issues, including factor resets and account recovery within established verification procedures
• Maintain IT asset inventory and lifecycle (procurement, tracking, secure wipe, and retirement) with audit-ready records
• Adhere to security and compliance processes, and support audit evidence collection for SOC 2, ISO 27001, and HIPAA (onboarding/offboarding tickets, access logs, asset records)
• Escalate complex issues appropriately while maintaining thorough documentation, runbooks, and self-service knowledge base articles
• 2+ years of IT and troubleshooting experience
• Experience with MacOS Administration, SaaS Administration, and Identity & Access Management (SSO, SCIM provisioning, MFA policies, user lifecycle)
• Experience with customer focused communication and problem solving
• Adept at documentation & process adherence
• Excellent time management & prioritization skill
• Comfort with scripting/automation (Bash, Python, or similar) and exposure to compliance frameworks (SOC 2, ISO 27001, HIPAA)

Benefits

• Remote-first working environment
• Work computer

Company Overview

Company H1B Sponsorship