[Remote] Clinical Integration Specialist
Note: The job is a remote job and is open to candidates in USA. Angel Aligner is a company focused on enhancing customer experiences in orthodontics. They are seeking a Clinical Integration Specialist to support customers during the onboarding process by providing exceptional communication and educational support, as well as technical assistance.
Responsibilities
- Work closely with sales and customer service to deliver exceptional customer support and timely training throughout the onboarding process
- Design, develop and deliver customized technical support and product training (videos, presentations, written guides and protocols) specifically for the customer and their needs
- Diagnose and resolve product and/or clinical challenges for customers
- Perform common orthodontic practice IT troubleshooting (firewall, I/O scanner integration, windows applications, network performance) as it relates to usage of our product
- Build long-term trusting relationships with our customers
- Serve as subject matter expert to internal teams regarding physical product and software
- Share key success metrics and process improvement ideas related to integration process
- Develop feedback loops, ensuring our customer’s voice is heard in product development, sales, support, marketing and relevant cross functional teams
Skills
- Deep understanding of orthodontic practice operations and team dynamics
- In-depth knowledge or experience of orthodontic mechanics via aligner therapy
- Working knowledge of adult learning theory
- Excellent verbal and written communication skills
- Advanced computer skills, including Microsoft Office and knowledge of 3D orthodontic treatment planning software programs
- Exceptional virtual presentation skills
- Strong analytical and creative problem-solving skills
- Excellent time management skills with a proven ability to meet deadlines
- Flexible and adaptable - handles change confidently and able to shift priorities and adapt to rapid progress
- Excellent interpersonal and customer service skills
- Excellent organizational skills with attention to detail
- BS/BA or equivalent experience required, preferably in healthcare, technology, or business-related field
- Minimum of 3 year's work experience with orthodontic manufacturer or orthodontic practice
Company Overview