[Remote] Sr Technical Product Manager - US
Note: The job is a remote job and is open to candidates in USA. Certinia is a company that delivers a Services-as-a-Business platform, connecting all aspects of services operations. They are seeking a Senior Technical Product Manager for the Veda AI Platform to drive AI strategy and manage the operational roadmap, requiring a deep understanding of AI technology and AWS infrastructure.
Responsibilities
- Define and drive the strategy and roadmap for AI-specific security controls, and privacy preserving AI Architectures
- Define the roadmap for high-precision AI usage tracking and a flexible consumption-based billing engine, covering token and compute metering by org, user, and agent, credit and entitlement management, tiered and consumptive pricing models, and real-time cost transparency
- Perform research into AWS Infrastructure & AI Services (e.g. Bedrock, Sagemaker, etc) and tooling to select the optimal solutions for platform performance, availability and reliability
- Collaborate with leadership on operational requirements for platform health, including operational SLAs/SLOs, KPIs, monitoring, alerts, AI workload performance, and LLM Cost Management
- Working with Security and Legal, translate global regulations into actionable technical requirements for data privacy, trust, residency
- Act as technical bridge between Legal, Security, Finance, AI Platform Engineering and Architecture, to resolve trade-offs between speed and standards
- Define requirements and success criteria for integrations with 3rd party tools, Foundational Models, and other AI technologies for the AI Platform ecosystem
Skills
- 7+ years of experience in technical product management, solution architecture, or platform engineering, with at least 3 years focused on infrastructure or platform products
- Experience defining product requirements while embedded with infrastructure or platform engineering teams on AWS
- Knowledge of AI technology with a strong understanding of AI workflows, Agentic Platforms, LLM Consumption patterns
- Experience with enterprise solution architecture, infrastructure, integration platforms, business process, application, data & analytics, and design to tie into a broader solution for customers
- Highly collaborative, with experience working in an agile, data-driven environment
- Is self-motivated / self-directed - capable of multi-tasking and accepting change both in tasks and schedule
- Ability to analyze complex business/technical problems, synthesize solutions, and communicate options to a wide group of stakeholders
- Some domestic and international travel
- Familiarity with Kubernetes, service mesh architectures, and observability tooling is a strong plus
- Knowledge of Certinia and Salesforce Applications and the Salesforce Platform, are highly desirable
Benefits
- Holistic Wellness Program: Monthly wellness stipends to use toward gym memberships, mental health resources, or fitness equipment, alongside access to premium wellness apps.
- Flexible Work Environment: We support work-life balance through a variety of remote, hybrid and flexible scheduling options for many roles.
- Industry-Leading Parental Leave: Generous fully-paid parental leave for birthing and non-birthing parents to support your family’s newest additions.
- Comprehensive Coverage: Premium medical, dental, and vision insurance, a 401(k) with a competitive company match, and generous paid time off (PTO) plus observed company holidays.
- Growth & Development: A commitment to your professional evolution through internal workshops, skill-building initiatives, and supported learning paths.
Company Overview
- Certinia is the leading global provider of AI-powered Professional Services Automation (PSA) software. It was founded in 2009, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.certinia.com.
Company H1B Sponsorship
- Certinia has a track record of offering H1B sponsorships, with 2 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.
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