[Remote] Inside Sales Associate

Note: The job is a remote job and is open to candidates in USA. Charlie Health is a rapidly growing organization focused on connecting individuals to life-saving behavioral health treatment. The Inside Sales Associate will facilitate admissions for at-risk clients, ensuring a compassionate and efficient process while adhering to strict timelines and documentation standards.

Responsibilities

• Facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources each day in a compassionate, inclusive, and professional manner
• Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories
• Clearly communicate financial policies, payment options, and potential financial assistance programs
• Maintain meticulous client records via Salesforce, including treatment consents and insurance information
• Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
• Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
• Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and families

Skills

• Bachelor's Degree
• 1-5 years of sales experience, experience in healthcare admissions is a plus
• Proven track record of exceeding performance targets, particularly in sales or client admissions roles
• Experience with Salesforce
• Ability to work on a shift based schedule as listed in the application questions
• Strong proficiency in multitasking and operating in a high-paced environment
• Proficiency in Microsoft Office and Google Suite
• Familiarity with HIPAA policies is a plus
• Experience working with adolescents and young adults in a mental health context a plus

Benefits

• Target performance-based bonus
• Pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations
• You will need to complete several state background checks for clearance to see clients
• Florida requires a fingerprint based background check, with more information found here (https://info.flclearinghouse.com/)
• The cost for this background check will be paid for in full by Charlie Health
• Comprehensive benefits to all full-time employees

Company Overview