[Remote] Product Operations Manager

Note: The job is a remote job and is open to candidates in USA. RemoFirst is transforming the way businesses hire and manage global teams. They are seeking a Product Operations Manager to drive clarity, speed, and excellence across their product organization, ensuring effective collaboration between Product, Engineering, and cross-functional teams.

Responsibilities

• Build and maintain dashboards (e.g., Quicksight, SQL, Excel) to help PMs and leadership make evidence-based decisions
• Define key product health metrics (adoption, retention, support load) and drive consistent reporting
• Partner with engineering and data teams to improve data accessibility and trust
• Translate between product, engineering, and go-to-market teams to ensure smooth collaboration
• Drive alignment with Support, Compliance, Legal, Finance
• Own the end-to-end process for product releases, ensuring readiness across Marketing, Client Comms, and Sales
• Build and run launch checklists, retrospectives, and release health reviews
• Manage change communication and ensure downstream teams have what they need to deliver
• Identify inefficiencies and standardize product team workflows (planning, documentation, reviews)
• Build repeatable systems for roadmap visibility, KPI tracking, and feedback cycles

Skills

• 2-5 years of experience in Product Operations, Product Management, or BizOps in a tech environment
• Strong data skills (SQL or equivalent proficiency)
• Excellent communication skills; proven ability to work cross-functionally and influence without authority
• Strong system-thinking mindset—thrive on solving organizational friction through process and tools
• Ability to work autonomously in a distributed environment; self-starter who can own projects end-to-end
• Prior experience supporting a global or multi-country product launch environment
• Experience aligning operations across Product, Customer Success, and Finance
• Proficiency in English is a must
• Strong project management and stakeholder coordination abilities
• Exceptional organisational skills and excitement for a dynamic workload
• Ability to examine complex business situations, detect underlying issues, and investigate solutions systematically
• Ability to interpret and challenge data effectively—spotting patterns, identifying insights, and extracting meaningful conclusions
• Understanding of how empowered, agile product organisations operate and can apply that mindset to optimise internal processes
• Take ownership, keep momentum high, and find ways to move projects forward with minimal support or supervision

Benefits

• Competitive compensation.
• 100% remote work.
• Startup environment: RemoFirst is an early-stage startup. You have a voice that can influence, and grow rapidly. An opportunity to build a tech unicorn.
• Growth opportunity: This is a chance to join an AI-forward company driving innovation through artificial intelligence.
• Direct impact: Your work will be at the center of how we grow revenue, support customers, and differentiate in the market.
• Autonomy and Accountability: We value autonomy and accountability — there’s no bureaucracy or lengthy approval process. We prioritize speed and results to keep moving forward effectively.
• Work for a Market Leader: Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.
• Leadership visibility: Reporting into the Head of Product which means your projects will be strategic and business-critical.
• Culture: You will get to work with some of the best colleagues coming from top tech companies. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA.  As we grow and evolve, we welcome your input to help us define our culture further.

Company Overview