[Remote] Customer Success Manager, Enterprise Accounts

Note: The job is a remote job and is open to candidates in USA. Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. They are seeking a Customer Success Manager, Enterprise Accounts to serve as a trusted advisor to strategic and enterprise clients, directly impacting revenue growth and customer satisfaction.

Responsibilities

• Own the success and outcomes of Truv’s largest and most complex enterprise customers
• Act as a trusted advisor to senior stakeholders across multiple lines of business
• Drive adoption and maximize utilization of Truv within large, matrixed organizations
• Lead and coordinate enterprise-level implementations spanning multiple products, use cases, and systems
• Design and deliver tailored enablement programs, training, and best practices to accelerate adoption
• Collect, analyze, and present customer data to uncover insights that inform strategy and drive measurable success
• Proactively identify and manage customer risks, engaging internal teams as needed to ensure successful outcomes
• Partner closely with Account Executives to support renewals, expansions, and upsells across enterprise accounts

Skills

• 5+ years of Customer Success experience in SaaS technology, ideally within data, financial services, or mortgage technology
• Deep understanding of the enterprise Customer Success lifecycle and proven ability to deliver measurable client impact
• Experience leading large-scale software rollouts at Fortune 500 or financial services organizations
• Strong ability to master complex product functionality and translate technical concepts into business value for customers
• Skilled at educating, enabling, and training enterprise customers across diverse audiences
• Track record of resolving complex customer issues through effective cross-functional collaboration
• Familiarity with mortgage, consumer lending, or fintech technology and operations
• Background in a high-growth startup environment with demonstrated ability to adapt quickly, problem-solve, and scale processes

Benefits

• Fully remote
• Competitive salary and equity package
• Health, dental, and vision insurance
• 401(k)
• Flexible time off
• Work with cutting-edge technology and innovative customers
• Opportunity to shape the future of financial data access

Company Overview