[Remote] Senior Account Manager – Mandarin

Note: The job is a remote job and is open to candidates in USA. Spreetail is a rapidly growing ecommerce company focused on helping brands increase their market share. They are seeking a Senior Account Manager who will manage fulfillment for China-based brands in the U.S. e-commerce market, driving growth through strategic partnerships and performance monitoring.

Responsibilities

• Drive brand growth by assessing the full GMV potential of each brand and building smart, competitive fulfillment contract models. Use market insights to identify realistic opportunities and maximize impact
• Translate long-term brand goals into clear, actionable steps and inspire teams, peers, and brand leaders to execute strategy at every touchpoint
• Own account health by monitoring daily performance metrics including on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales, taking decisive action to keep brands thriving
• Forge strong relationships with business leaders at all levels, lead brand communications, manage feedback, and deliver projects with precision and excellence while always going above and beyond to provide a best-in-class brand experience
• Deliver insightful brand reporting with actionable recommendations, lead calls, track questions, drive follow-ups, and complete weekly business reviews to identify gaps and ensure results

Skills

• Native Mandarin speaker with full fluency in English, able to communicate and translate seamlessly with Mandarin-speaking brands
• Bachelor's degree in Business, Finance, Project Management, or Client Services
• 5–6+ years managing e-commerce clients with net sales exceeding $20 million annually, including project or account management experience, particularly with brands importing from China
• Proven ability to thrive in fast-paced environments, engaging confidently with client leaders at all levels, from C-level executives to support teams
• Strong independent and team management skills with creative problem-solving, exceptional writing, phone, and presentation abilities, and a focus on delivering results on time

Benefits

• Generous vacation policy
• Paid time-off for your wedding week
• Paid parental leave
• Support for parents of growing families
• Special gifts, swag store credit, or donations to a nonprofit of your choice
• Spreetail Spotlight Awards
• Affordable medical, dental and vision plans with coast-to-coast coverage
• Free telehealth and on-demand mental health resources
• Paid time off to do it (to give back and make a social impact)

Company Overview