[Remote] Contents Claims Coordinator
Note: The job is a remote job and is open to candidates in USA. Solera Holdings, LLC. is a company that provides services to help adjusters and claims professionals in property insurance. They are seeking a Contents Claims Coordinator who will be responsible for managing complex claims assignments, ensuring successful claims setup, and providing customer service support.
Responsibilities
- Triage and Handling of complex assignments to ensure claims are set up for success
- Ownership of files from Triage to Valuation services; right-sizing effort and collaboration as needed
- Manages all tasks and actions necessary to move claims to Contents Valuation
- Responds appropriately and professionally to customers both internally and externally
- Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services
- Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment
- Adheres to all applicable service levels
- Work closely with Adjuster Owners on accounts
- Assists with special projects assigned by management
- Provide customer service via Live Chat & Hotline
- Primarily focused on Commercial claims but will also support Personal lines claims
Skills
- Demonstrated ability to thrive in a fast-paced, results-driven environment with a focus on continuous improvement in quality and process
- Strong multitasking skills with the ability to collaborate effectively across teams throughout the day
- Self-motivated and capable of maintaining high productivity in a remote work setting
- Excellent written and verbal communication skills
- Strong analytical, listening, and problem-solving abilities
- Proven time management skills with the ability to meet tight deadlines
- Experience resolving claims efficiently within defined service-level agreements
- Ability to prioritize tasks and manage workload independently with strong attention to detail
- Comfortable making sound decisions with minimal supervision
- Proficient in Microsoft Office Suite, especially Excel; ability to quickly learn new applications and tools
- 1-3 years of customer service experience
- Must have flexibility to work varied shifts, including late hours, based on business needs
- Prior experience or knowledge in property and casualty claims is preferred but not required
- Associate's or Bachelor's degree preferred; equivalent experience will be considered
Company Overview