[Remote] Sales Operations Manager
Note: The job is a remote job and is open to candidates in USA. HALO Branded Solutions is a global leader in the branded merchandise industry, and they are seeking a Sales Operations Manager to drive operational excellence within the Seller Platform segment. This role is responsible for implementing and maintaining global strategies and processes, ensuring the team has the necessary infrastructure and tools to pursue and close client opportunities effectively.
Responsibilities
- Identify and eliminate bottlenecks that impede speed to quote or speed to close within the Seller Platform team
- Build and maintain an intake process for custom projects, RFPs, and client concepting requests
- Support marketing campaigns and outreach efforts by providing data insights and segmentation in coordination with the Marketing Operations team
- Improve pipeline accuracy and inspection discipline across the Strategic Accounts team
- Increase forecast quality by strengthening opportunity hygiene, stage integrity, and risk visibility
- Reduce speed-to-quote friction through clearer processes, better intake management, and disciplined exception handling
- Create consistent visibility into seller productivity, funnel performance, and whitespace-based expansion opportunities
- Standardize core operating rhythms, reporting, and process adherence for Strategic Accounts within the broader RevOps framework
- Analyze Seller Platform sales performance, conversion rates, deal cycle times, and sourcing trends, providing insights to both segment leadership and the central RevOps team
- Conduct whitespace analysis to identify expansion opportunities across existing customers into additional Halo solutions, informing account prioritization and growth strategy
- Identify and report on seller performance, including productivity metrics, activity trends, and contribution to segment revenue goals
- Contribute to monthly, quarterly, and annual reporting packages using shared reporting frameworks
- Identify and recommend process or structural improvements within the segment, escalating those with broader organizational implications to RevOps leadership
- Build and manage dashboards that provide leadership with real-time visibility into Seller Platform pipeline health, funnel metrics, win/loss trends, and performance against revenue targets
- Partner with Seller Platform leadership to drive weekly pipeline reviews, ensuring data accuracy and pipeline hygiene that feeds reliably into the company-wide forecast
- Analyze historical sales patterns and seasonal buying behavior in the promotional products space to inform demand and revenue forecasting, contributing those insights to the central RevOps model
- Implement and continuously improve sales processes for the Seller Platform team, including lead intake, qualification, quoting, pricing, and handoff to account teams
- Maintain operational playbooks, workflow documentation, and standardized procedures that ensure consistency and scalability across the segment
- Monitor adherence to company-wide sales process standards, flagging deviations and working collaboratively to resolve them
- Train new hires on systems, processes, and operating standards to accelerate ramp-up time and drive adoption
- Serve as the primary point of contact between the Seller Platform team and the central RevOps function on systems questions, data issues, and process exceptions
- Apply company pricing guidelines, margin targets, and quote templates to Seller Platform pursuits, ensuring quotes are accurate, competitive, and aligned with profitability expectations
- Escalate pricing exceptions or non-standard deal structures through appropriate governance channels
- Participate actively in the broader RevOps operating model, contributing to standards development and maintaining clear two-way communication between the Seller Platform team and central RevOps
- Partner with Finance to support budgeting, incentive plan administration, and revenue tracking within the segment
- Coordinate with Supply Chain, Creative, and Program Management to ensure seamless execution of new client onboarding
Skills
- 5 or more years of experience in Sales Operations, Revenue Operations, or Business Operations
- Experience in promotional products, marketing services, branded merchandise, or a similar industry involving product sourcing and vendor coordination
- Strong knowledge of CRM platforms and reporting and dashboard tools
- Ability to work within a centrally governed operational framework, applying standards consistently while adapting to the needs of a specific sales segment
- Exceptional analytical skills with the ability to translate data into insights and actionable recommendations
- Strong process discipline and the ability to maintain standards consistently while identifying and escalating gaps or improvements
- Excellent communication skills and the ability to influence without authority across organizational layers
- Experience embedded within a sales segment as part of a larger, centralized Revenue Operations or Sales Operations organization
- Background working with distributor-side platforms and tools such as ASI, SAGE, or PPAI systems
- Understanding of margin structure, cost of goods, and pricing strategy for branded merchandise
- Familiarity with outreach automation, desk operations, or quoting platforms
- Experience contributing to company-wide pipeline management and forecasting programs
Benefits
- Nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance
- Additional Voluntary Benefits
- 401(k) Retirement Savings Plan
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)
- Career advancement opportunities by learning from industry leaders
- Access to HALO’s influential global network, leadership opportunities, and diverse perspectives
- Culture of ingenuity, inclusion, and relentless determination
- Recognition programs including gift cards, trips, concert tickets, and merchandise rewards
- Reasonable accommodations to individuals with disabilities
Company Overview