[Remote] Director, Strategic Accounts

Note: The job is a remote job and is open to candidates in USA. Karbon is the global leader in AI-powered practice management software for accounting firms, providing a platform that enhances efficiency for accounting professionals. The Director, Strategic Accounts will oversee the success of a significant program for a strategic customer, managing the project plan, customer relationship, and cross-functional team to ensure successful deployment and outcomes.

Responsibilities

• Serve as the single point of accountability from the POC to full deployment and beyond
• Drive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting
• Chair weekly program stand-ups, steering committee sessions, and executive check-ins
• Own risk identification, escalation, and resolution
• Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement
• Build trust and alignment with project sponsors, operations leads, and office champions
• Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence
• Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customer’s organization
• Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering
• Ensure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase II
• Identify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase II
• Deliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase II
• Maintain a live risk register and ensure confidence levels across nine identified program risks remain within acceptable thresholds
• Drive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive review
• Define what POC success looks like and position the engagement for conversion to a full commercial deployment

Skills

• 10+ years of experience leading complex enterprise SaaS implementations or customer success programs, with P&L or program-level accountability
• Demonstrated success managing multi-workstream deployments with 100+ end-user locations, tight deadlines, and senior customer stakeholders
• Strong command of project governance: risk management, dependency tracking, milestone reporting, and executive communication
• Experience directly leading and managing cross-functional teams, with full people management authority over implementation, CS, training, and support functions
• Track record of navigating ambiguous, high-stakes situations and making sound decisions under pressure
• Exceptional communication skills - equally effective in a steering committee with a strategic customer and an internal team stand-up
• Background in practice management, accounting, or professional services technology
• Familiarity with Karbon or comparable workflow/work management platforms
• Experience with enterprise rollouts involving custom integrations and multi-tenant architectures
• Prior experience with large franchise networks or tax/accounting industry clients

Benefits

• Flexible Time Off with an encouraged 4 weeks use per year
• Company paid medical for you and eligible spouse/partner and dependents
• Paid dental and vision and eligible spouse/partner and dependents
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend

Company Overview