[Remote] Software Quality Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. The Software Quality Operations Specialist will partner with Engineering to design and deploy Machine Learning and AI models, ensuring the safety, reliability, and quality of the Waymo Driver while driving improvements in issue discovery and quality assurance.

Responsibilities

• Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools to drive step-change improvements in issue discovery & detection, triage efficiency, and quality assurance
• Leverage AI-powered insights and traditional triage signals to proactively identify emerging on-road issue trends, new risk scenarios, and edge cases. Develop and refine data-driven strategies for issue discovery and monitoring, enhanced by ML model outputs
• Serve as the key link between AI/ML development and operational execution. Define and document new policies, guidelines, and Standard Operating Procedures (SOPs) that integrate AI tools and insights into daily vendor workflows
• Design and implement robust quality control processes for both human and AI-generated outputs. Perform meta-quality checks, validate the integrity of vendor work, and provide feedback to improve both human and model performance
• Act as the subject matter expert for our Software Quality Operations, working closely with stakeholders, program leads, and vendor teams to ensure seamless adoption and maximum impact of AI/ML advancements in our quality processes. Be the trusted source for creating and updating technical policies, guidelines, and standard operating procedures for new scopes, platforms, and driving signals
• Provide technical leadership and consultation to stakeholders to enhance our workflows and quality. You'll be at the forefront of identifying and escalating issues with our tools, providing technical requirements to engineering, and driving user testing to support the development and deployment of new tooling features
• A proven ability to work in a fast-paced, high-stress environment while maintaining good judgment
• Excellent communication and interpersonal skills to effectively collaborate with a wide range of individuals in a diverse and dynamic work environment

Skills

• BS/BA degree or 4 years of relevant work experience in AV Software Quality Operations
• Increased competency in supporting all phases of the machine learning development lifecycle, from data preparation and training to validation, deployment, and continuous monitoring
• Experience with ML testing and validation, including dataset quality assurance, bias detection, edge-case scenario testing, and performance evaluation using statistical metrics
• Ability to quickly learn and implement new concepts and utilize proprietary tools. Strong understanding of driving rules and regulations
• Must have the ability to work a flexible schedule, including some weekends and holidays, as needed
• A proven ability to work in a fast-paced, high-stress environment while maintaining good judgment
• Excellent communication and interpersonal skills to effectively collaborate with a wide range of individuals in a diverse and dynamic work environment
• Demonstrated strong execution with ability to drive outcomes
• Experience working with offshore teams / multiple local operations hubs
• Basic SQL querying
• Competency in LLM / transformer models, and / or ML for robotics domain experience
• A greater focus on using your subject matter expertise for results analysis and direct customer consultation in the development of new and improved solutions
• Self-motivated with basic skills in task planning and time management

Benefits

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year
• Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Company Overview

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