[Remote] Director, Business Intelligence and Operations - (Remote)
Note: The job is a remote job and is open to candidates in USA. Access TeleCare is redefining how hospitals and health systems deliver Neurology care through best-in-class telemedicine solutions. The Director, Business Intelligence & Operations will play a critical leadership role in driving operational execution and business intelligence across the Neurology Business Unit, ensuring leadership has timely and accurate data for informed decision-making.
Responsibilities
- Serve as a core strategic advisor to the SVP, Neurology Operations and NBU leadership, leveraging data-driven insights to support business unit transformation, growth, and performance improvement
- Lead the enhancements of clinical payroll and compensation systems, ensuring accuracy, transparency, and scalability through integration of data architecture and operational workflows
- Lead the development and maintenance of advanced analytical tools, KPI dashboards, and performance reporting in partnership with IT, Data Warehouse, and Analytics teams, ensuring data integrity, standardization, and HIPAA compliance
- Partner with Finance on forecast modeling, revenue realization tracking, and budget management; support business unit leadership on Monthly Operational Reviews and key executive presentations
- Provide analytical support and operational assistance to Operations leadership on strategic investment planning and execution of financial and clinical performance targets
- Identify data quality risks, reporting gaps, and process inefficiencies early; drive mitigation strategies to ensure accurate and timely delivery of analytics products
- Monitor KPIs related to provider readiness, implementation timeliness, turnaround times for BD requests, and launch timeline adherence
- Partner with Clinical Provisioning teams to enhance scheduling optimization and automation within the TIQ-Scheduler suite in Salesforce
- Partner with Data Warehouse and Analytics teams to ensure the NBU has access to accurate data, including clinician profiles and service site registries, within Salesforce, TelemedIQ, and other operational platforms
- Design and implement scalable, repeatable processes that incorporate operational, financial, and pricing considerations to support sustainable growth inclusive of new program offerings and operation readiness that fosters their success
- Collaborate cross-functionally with Finance, Credentialing, Clinical, and Business Development teams to ensure internal (NBU) partners have the reporting and insights needed for informed decision-making
- Effectively lead and develop direct reports, ensuring alignment to goals and overall NBU objectives
- Other duties as assigned
- Provide direct supervision of staff, including assignment of work tasks, coaching and general performance management
- Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth
- Administer progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy
- Conduct formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement
- Manage payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions
Skills
- Bachelor's degree in business administration, healthcare administration or related field
- At least 7 years of relevant work experience, in a healthcare environment, including operational leadership experience
- Advanced excel and analytics skills, including data visualization tools
- Proficiency with Microsoft Office programs
- Proficient interpersonal communication skills and the ability to exercise empathy when working with hospital partners, and physicians and patients
- Excellent organizational and time management skills
- Demonstrate an understanding of standard clinical procedures, laws and regulations
- Ability to work independently, but function as part of a team
- Expertise in electronic practice and health record management
- Capable of building and interpreting while transforming that intelligence into clear, compelling narratives that drive informed decision-making at every level of the organization
- Desire to work in a high-growth, fast-paced environment
- Ability to operate with both precision and vision, driving scalable processes
- Ability to thrive in high growth, fast-paced organization and 100% Remote based environment
- Must be able to remain in a stationary position 50% of the time
- Occasional travel for meetings and collaboration
Benefits
- 100% Remote Work
- Health Insurance (Medical, Dental, Vision)
- Comprehensive benefits 6 health, dental, vision, life, and 401(k)
- Flexible vacation and wellness days 6 we value performance and balance
- Culture of ownership, transparency, and results 6 where the best ideas rise
Company Overview
Company H1B Sponsorship