[Remote] ServiceNow Business Process Consultant (ITSM focus)
Note: The job is a remote job and is open to candidates in USA. Optimum Healthcare IT is a leading healthcare IT staffing and consulting services firm recognized for its excellence. They are seeking a ServiceNow Business Process Consultant with a focus on ITSM to deliver business process guidance and support clients in implementing process improvements using the ServiceNow platform.
Responsibilities
- Participate in multiple engagements delivering business process guidance to customers in support of processes facilitated by the ServiceNow platform and specializing in the ITSM module
- Function in the ITSM space helping organizations to rationalize data and design strategies
- Research, document, and assess client landscape covering people, process, technology, and partners
- Identify business objectives to develop process improvements against targets
- Provide prescriptive guidance per industry best practice around core areas on the platform, specifically in ITSM
- Support clients in documentation and implementation of specific changes to align with prescriptive guidance around key process areas
- Support Business Analysts in delivery of customer workshops with documented processes key to project scope
- Operate effectively within Agile, Waterfall, and hybrid project environments
- Capture user stories in partnership with Business Analysts and Architects
- Develop training materials relevant to process optimizations and associated scope
- Maintain active status on all certifications
Skills
- 8+ years of client-facing experience supporting business transformation through technology
- 5+ years of business process consulting experience
- 4+ years of ServiceNow platform experience with expertise in ITSM
- Ability to conduct calls with customers independently in support of business process consulting effort
- Ability to keep a client's business goals at the forefront of the conversation and articulate process decision impacts to scale, effectiveness, and achievement of objectives
- Maintain active status on all certifications
- Certifications a plus: ITIL beyond foundations, IAITAM, Lean Six Sigma, PMI-PBA, etc
- Healthcare industry experience a strong plus!
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