[Remote] Design Operations & UX Process Lead

Note: The job is a remote job and is open to candidates in USA. INSPYR Solutions is a national expert in delivering flexible technology and talent solutions. They are seeking an experienced Design Operations & UX Process Lead to establish and improve user experience and product design practices, while managing processes and frameworks that enable effective collaboration across teams.

Responsibilities

• Define, implement, and continuously improve the end-to-end UX design lifecycle
• Establish standards for: User research, Journey mapping, Information architecture, Wireframing, Prototyping, Usability testing, Accessibility reviews
• Develop governance frameworks to ensure design quality and consistency across products
• Create repeatable processes that support both Agile and product-led development methodologies
• Build and manage DesignOps practices that improve team effectiveness and scalability
• Standardize workflows between UX, Product Management, Engineering, and QA teams
• Establish design review, approval, and prioritization processes
• Define metrics and KPIs to measure UX effectiveness and design team performance
• Manage design tools, templates, workflows, and documentation
• Partner with Design System teams to establish governance and adoption strategies
• Define component usage standards and design guidelines
• Ensure consistent implementation of visual design, interaction patterns, and accessibility standards
• Promote scalable design solutions across multiple products and platforms
• Facilitate collaboration between: Product Management, Engineering, UX/UI Design, User Research, Business Stakeholders
• Lead workshops, design reviews, and process improvement initiatives
• Drive alignment on user-centered design practices across the organization
• Establish research frameworks and participant recruitment processes
• Create standards for gathering and utilizing customer feedback
• Implement systems for measuring customer experience and usability outcomes
• Ensure research insights are integrated into product decision-making
• Identify process bottlenecks and operational inefficiencies
• Recommend and implement improvements to design delivery workflows
• Benchmark industry best practices and emerging UX methodologies
• Foster a culture of continuous learning and design excellence

Skills

• 7+ years of experience in UX Design, Product Design, Design Operations, or Human-Centered Design
• 3+ years of experience building and scaling UX or Design Operations processes
• Strong understanding of: Human-Centered Design (HCD), Design Thinking, User Research methodologies, Agile and Scrum frameworks, Product development lifecycles
• AI-SDLC expertise: Comfortable with all popular AI tools, and other popular design tools, be able to help our design team to identify a new process, Partner with product/engineering AI leads to complete this end to end AI-SDLC for the team, Required tools: claude code (enterprise and non-enterprise versions), figma, jira, conflunece, Comfortable with modern design PRDs
• Experience implementing Design Systems and UX governance models
• Experience working with cross-functional Product and Engineering organizations
• Strong facilitation, stakeholder management, and communication skills
• Experience leading DesignOps functions within large enterprise organizations
• Experience building UX Centers of Excellence (CoE)
• Familiarity with Lean UX and Product Operating Models
• Knowledge of accessibility standards including: WCAG, ADA Compliance, Section 508
• Experience with scaled Agile frameworks (SAFe)

Benefits

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

Company Overview