[Remote] Global Account Manager [REMOTE]

Note: The job is a remote job and is open to candidates in USA. Upbound is redefining modern infrastructure for the Agentic AI Era and is seeking a Global Account Manager to oversee and grow global enterprise customer relationships. The role involves driving adoption, managing executive relationships, and collaborating cross-functionally to ensure customer success and expansion opportunities.

Responsibilities

• Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets
• Serve as the primary executive relationship owner post-sale, building deep, multi-threaded relationships across IT, platform engineering, and the C-suite
• Develop and execute account plans that map customer business objectives to Upbound's platform capabilities, identifying expansion opportunities across teams, business units, workloads, and geographies
• Lead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success as needed
• Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers are realizing measurable value
• Act as the customer's advocate internally, surfacing product feedback, escalating issues, and influencing roadmap prioritization on behalf of your accounts
• Identify and manage risk proactively, maintaining accurate forecasting and health scoring for your portfolio
• Represent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on-site visits as needed
• Collaborate with the Account Executive team to ensure seamless handoffs and a coordinated go-to-market approach within named accounts

Skills

• A minimum of 8 years of relevant work experience with a proven track record of owning and growing global enterprise accounts, consistently achieving or exceeding growth, NRR, and expansion targets
• Experience managing complex, multi-stakeholder relationships at Fortune 500 or G2K companies, including VP and C-level engagement
• A background in cloud, infrastructure, platform, or developer tooling: you understand the technical landscape and can speak credibly with engineers and architects
• Demonstrated ability to build account plans that tie customer outcomes to product value and commercial growth
• Strong commercial acumen: you're comfortable leading renewal and expansion negotiations and navigating complex enterprise procurement cycles
• Experience with value-based selling frameworks and MEDDPICC qualification, applied to post-sale account management and expansion
• Excellent communication skills: written, verbal, and in executive presentation settings
• Strong program management and organization skills, driving recurring cadences and touch-points with the customer
• A customer-first mindset balanced with healthy business instincts; you know when to advocate for the customer and when to hold firm commercially
• Comfort operating in a fast-moving, early-stage environment where the playbook is still being written
• Familiarity with Kubernetes, Crossplane, Terraform, or cloud-native infrastructure concepts
• Experience with usage-based or consumption pricing models
• Prior experience at a Series A/B infrastructure or developer tools company
• Established relationships within the platform engineering or cloud architecture community

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