[Remote] Strategy & Operations Manager, Office of the CTO

Note: The job is a remote job and is open to candidates in USA. Cyera is a company focused on enabling secure AI adoption for enterprises. The Strategy & Operations Manager will support the CTO by maximizing executive engagements and managing strategic customer relationships to ensure alignment with company goals.

Responsibilities

• Maximize CTO effectiveness by driving preparation, execution, and follow-through for strategic customer engagements and executive initiatives
• Coordinate founder-led interactions, executive requests, events, and communications to support strategic deals, renewals, and company priorities
• Ensure accountability and timely execution of founder commitments across customers and multiple internal stakeholders
• Serve as the cross-functional facilitator for Cyera's most strategic accounts, aligning teams around customer priorities, risks, and opportunities
• Drive resolution of critical customer issues and executive escalations while maintaining executive-level customer confidence
• Build tools to systematically maintain visibility into customer health, sentiment, adoption, value realization, renewal status, and growth opportunities
• Partner with GTM teams on executive interventions, expansion plans, retention strategies, and strategic renewals
• Manage high-impact customer situations, including security incidents, service disruptions, platform issues, and commercial escalations
• Translate customer feedback, engagement trends, and account insights into recommendations that influence company strategy and founders’ priorities
• Partner with Product and Engineering to ensure strategic customer needs inform roadmap prioritization and long-term planning
• Build and scale AI-powered workflows, reporting, and operating systems that increase founder leverage and organizational effectiveness

Skills

• 5+ years of experience in Strategy & Operations, Account Management, Solutions Engineering, Program Management, Consulting, Chief of Staff, or similar roles
• Comfort operating at the intersection of executive strategy and day-to-day hands-on execution
• Experience managing strategic enterprise customers, preferably within cybersecurity, SaaS, or infrastructure technology environments. Familiarity with Fortune 500 customer environments is strongly preferred
• Experience working closely with Product and Engineering teams
• Strong operational instincts and exceptional attention to detail
• Proficiency with relevant AI tools and modern operational systems
• Ability to quickly synthesize complex information - both business and technical contexts - and communicate with clarity and executive voice
• Experience navigating high-stakes customer situations and executive escalations
• Proven ability to influence cross-functional teams without direct authority
• Excellent written communication and executive presentation skills
• High levels of discretion, judgment, and trustworthiness

Benefits

• Ability to work remotely, with office setup reimbursement
• Competitive salary
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance

Company Overview

Company H1B Sponsorship