Customer Service Supply Chain Specialist – Remote (Chicago) – Order Management, SAP Expertise & Stakeholder Collaboration

About arenaflex – Pioneering Responsible Food for All

arenaflex is a global leader in the production of nutritious, responsibly sourced dairy and fruit snacks. With a workforce of nearly 13,000 employees spanning more than 30 countries, arenaflex is dedicated to delivering delicious products while championing sustainability, health, and community impact. Our portfolio of beloved snack brands—renowned for their taste, quality, and commitment to better nutrition—reaches millions of consumers every day. Recognized repeatedly as one of Chicago’s “101 Best and Brightest Companies to Work For,” arenaflex combines a vibrant corporate culture with a clear purpose: to make healthier food choices accessible to everyone.

Why This Role Matters

As a Customer Service Supply Chain Specialist at arenaflex, you will be the critical bridge between our customers and the intricate supply‑chain network that brings products from our manufacturing plants to retail shelves. Your expertise will ensure that orders are processed accurately, deliveries arrive on time, and invoices reflect the correct pricing—all while fostering strong, collaborative relationships with internal teams and external partners. If you thrive in a fast‑paced, customer‑centric environment and enjoy leveraging technology to drive efficiency, this is the opportunity to make a tangible impact on both the business and the consumers who love our snacks.

Key Responsibilities

End‑to‑End Order Management

• Receive, validate, and enter purchase orders from assigned customers using the SAP order‑to‑invoice system.
• Monitor order progress from receipt through delivery, ensuring on‑time fulfillment and accurate invoicing.
• Process a variety of order types, including sample requests, donation orders, and return orders, while adhering to compliance standards.
• Audit pricing on each order to confirm alignment with arenaflex’s SAP pricing rules; collaborate with Regional Sales Managers (RSMs), brokers, and finance to resolve discrepancies.

Stakeholder Collaboration & Relationship Building

• Establish and nurture positive relationships with internal partners such as Regional Sales Managers, brokers, warehousing, transportation, supply planning, demand planning, finance, and IT.
• Serve as the primary point of contact for external customers, addressing inquiries, resolving issues, and providing proactive updates.
• Support RSMs with product availability information, sample logistics, and completion of customer‑specific forms.
• Coordinate with the Commercial Master Data team to create, edit, or deactivate customer entities within SAP.

Data‑Driven Efficiency & Continuous Improvement

• Analyze order trends and patterns to identify opportunities for process enhancements and cost savings.
• Leverage insights from SAP, third‑party logistics platforms, and SPS Commerce to recommend best‑practice improvements.
• Participate in cross‑functional projects aimed at streamlining supply‑chain workflows and improving customer satisfaction metrics.

Technology Navigation

• Operate proficiently across three distinct software environments: SAP, third‑party logistics (3PL) systems, and SPS Commerce.
• Generate regular reports on order status, delivery performance, and invoice accuracy for internal stakeholders.
• Maintain data integrity and confidentiality in all digital platforms.

Essential Qualifications

• Experience: 3–5 years of customer service experience within a consumer packaged goods (CPG) environment, or a comparable role in supply chain or logistics.
• Education: Bachelor’s degree preferred; extensive relevant experience may substitute for formal education.
• Technical Skills: Demonstrated proficiency with SAP order‑to‑invoice processing, intermediate expertise in Microsoft Office (Word, Excel, PowerPoint), and comfort navigating multiple software platforms.
• Communication: Excellent verbal and written communication skills, with the ability to build rapport across diverse stakeholder groups.
• Analytical Ability: Strong organizational, analytical, and problem‑solving capabilities; adept at interpreting data to drive decisions.
• Collaboration: Proven track record of teamwork, influencing without authority, and maintaining positive business relationships.

Preferred Qualifications & Additional Competencies

• Experience in account management or business development within the CPG sector.
• Familiarity with third‑party logistics (3PL) platforms and SPS Commerce.
• Knowledge of supply‑chain best practices, demand planning, and inventory management.
• Ability to manage multiple priorities in a remote work setting while meeting tight deadlines.
• Commitment to continuous learning and professional growth.

Career Growth & Development Opportunities

arenaflex invests heavily in the development of its people. As a Customer Service Supply Chain Specialist, you will have access to:

• Structured mentorship programs pairing you with senior supply‑chain leaders.
• Internal training modules covering advanced SAP functionalities, data analytics, and supply‑chain strategy.
• Opportunities to transition into roles such as Supply Chain Analyst, Regional Sales Support Manager, or Procurement Specialist as you demonstrate expertise and leadership.
• Participation in cross‑functional innovation labs where you can contribute ideas that shape the future of arenaflex’s product portfolio.

Work Environment & Culture at arenaflex

Our remote‑first policy allows you to work from anywhere within the Chicago metropolitan area while staying connected to a collaborative, inclusive community. arenaflex’s culture is built on:

• Purpose‑Driven Impact: Every employee contributes to a mission that promotes healthier eating habits and sustainable sourcing.
• Inclusivity & Diversity: We celebrate diverse perspectives and provide equal opportunities for all, including veterans and individuals with disabilities.
• Innovation & Agility: Teams are empowered to experiment, iterate, and implement solutions quickly.
• Recognition & Rewards: Regular acknowledgment of achievements through performance bonuses, peer‑to‑peer recognition, and career‑advancement pathways.

Compensation, Perks & Benefits

arenaflex offers a competitive total‑reward package designed to attract and retain top talent:

• Base salary ranging from $65,000 to $75,000 per year, commensurate with experience.
• Performance‑based bonus opportunity of up to 5 % of base salary.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with company matching contributions.
• Generous paid time off, holidays, and flexible work‑hour arrangements.
• Employee assistance programs, wellness initiatives, and access to virtual fitness classes.
• Professional development stipend for certifications, conferences, or coursework.
• Technology allowance to support a productive home office setup.

Performance Expectations

Success in this role will be measured by the quality, accuracy, timeliness, and reliability of your work. Key performance indicators include:

• Order processing accuracy and on‑time delivery rates.
• Resolution speed for customer inquiries and order discrepancies.
• Positive feedback from internal partners and external customers.
• Adherence to confidentiality standards for business and product information.
• Demonstrated ability to build trust with management, colleagues, and brokers.

Application Process & Next Steps

If you are ready to join arenaflex’s dynamic supply‑chain team and help deliver beloved snack products to consumers nationwide, we encourage you to apply today. Click the button below to submit your resume and a brief cover letter outlining how your experience aligns with the responsibilities and qualifications described.

Apply Now – Become a Part of arenaflex’s Mission‑Driven Team!

Equal Opportunity Employer Statement

arenaflex is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations for candidates with disabilities throughout the recruitment process.

Join arenaflex – Where Your Skills Shape the Future of Food

Take the next step in your career by becoming a vital part of arenaflex’s supply‑chain excellence. Your dedication to customer service, analytical mindset, and collaborative spirit will help us continue to innovate, grow, and deliver healthier snack options to tables around the world. We look forward to welcoming you to our team!