Remote Customer Support Associate – Manufacturing Tech SaaS | Series A Startup | $40K–$50K + Unlimited PTO

Join arenaflex as a Remote Customer Support Associate – Powering the Future of Manufacturing Efficiency

Are you passionate about delivering exceptional customer experiences while working with cutting-edge technology in one of the world's most essential industries? arenaflex, an ambitious and fast-growing Series A technology company, is searching for a dedicated Remote Customer Support Associate to join our expanding team. Headquartered in Chicago's vibrant River West neighborhood, arenaflex is on a mission to transform how manufacturers operate by providing a simple yet powerful platform that helps them reduce costs, increase visibility, and drive meaningful efficiency across their operations.

As a recently funded Series A startup, we are scaling rapidly and building out a world-class team to support our growing customer base. The Customer Support Associate role at arenaflex is more than just answering tickets—it's about being a trusted partner to our customers, advocating for their needs internally, and helping shape the future of industrial software. This is a fully remote opportunity with a salary range of $40,000 to $50,000, plus unlimited paid time off, comprehensive benefits, and the chance to make a tangible impact from day one.

If you thrive in fast-paced environments, love solving puzzles, and genuinely enjoy helping people succeed, we want to hear from you.

About arenaflex and the Opportunity Ahead

Manufacturing is the backbone of the global economy, yet the software tools available to manufacturers have historically been clunky, outdated, and poorly designed for the realities of modern industrial operations. arenaflex was founded to change that. Our platform empowers manufacturers to gain real-time visibility into their operations, identify cost-saving opportunities, and streamline processes that have been inefficient for decades.

As a Customer Support Associate at arenaflex, you won't just be pushing tickets through a queue. You'll be the critical link between our customers—the manufacturers who rely on our platform every day—and our internal engineering and customer success teams. You'll have the opportunity to directly influence product improvements, build lasting customer relationships, and grow your career in a high-impact, high-visibility role.

Key Responsibilities of the Customer Support Associate

As a foundational member of our support team, you'll wear many hats and take ownership of a variety of responsibilities, including:

• Customer Interaction & Issue Resolution: Serve as the first point of contact for customer inquiries received via email and our HubSpot support portal. Respond with empathy, professionalism, and a genuine desire to help customers achieve their goals.
• Bug Investigation & Escalation: Work closely with the engineering team to escalate, investigate, and track bugs and product issues. You'll be the voice of the customer internally, ensuring their concerns are heard and addressed promptly.
• Cross-Functional Collaboration: Interface regularly with our internal sales, customer success, and engineering teams to ensure that pilot customers and existing accounts are fully supported throughout their journey with arenaflex.
• Product Education: Help answer product questions, walk customers through features, and educate our user base on best practices to maximize the value they get from our platform.
• Documentation & Process Management: Use Notion and other internal tools to organize information, document support processes, manage tickets, and contribute to our growing knowledge base.
• Customer Feedback Loop: Identify recurring themes in customer feedback and communicate insights to the product and engineering teams to inform future improvements.
• Pilot Support: Assist the sales and customer success teams during pilot programs to ensure prospective customers have a smooth, positive onboarding experience.

What We're Looking For: Preferred Experience & Qualifications

At arenaflex, we value potential, attitude, and a willingness to learn just as much as prior experience. However, the following qualifications will set you up for success in this role:

Essential Qualities:

• Strong Problem-Solving Skills: You have a natural ability to distill complex issues into clear, actionable solutions, even when pulling information from multiple sources.
• Customer Service Experience: Previous experience working in a customer-facing support role, whether in tech, SaaS, or another industry, is highly preferred.
• Rapid Learner: You pick up new systems, tools, and processes quickly and are comfortable navigating multiple platforms simultaneously (HubSpot, Notion, internal tools).
• Excellent Communication Skills: You communicate clearly, empathetically, and professionally in both written and verbal formats. Strong note-taking and organizational skills are a must.
• Self-Motivated & Hands-On: No task is too small or too large for you. You're motivated to get things done efficiently and aren't afraid to roll up your sleeves.

Bonus Points For:

• Experience with HubSpot Service Hub or similar customer support platforms
• Familiarity with Notion, Slack, and other modern SaaS tools
• Previous experience at a startup or fast-growing technology company
• Background or interest in manufacturing, supply chain, or industrial operations
• Experience working with B2B customers, especially in technical or complex product environments

Why You'll Love Working at arenaflex

Joining arenaflex means becoming part of a team that genuinely cares about your growth, well-being, and impact. Here's what makes us different:

• Immediate Impact: As a Series A funded startup, every team member is critical to our success. The work you do here will directly shape the trajectory of our company and the experiences of our customers from day one.
• Cross-Functional Collaboration: We thrive on teamwork. You'll work closely with engineering, sales, and customer success colleagues who are passionate about supporting one another and solving problems together.
• Massive Vision, Real Traction: Our vision for transforming the manufacturing industry is bold, but we have the technology, customer base, and team in place to make it happen.
• Incredibly Talented Team: You'll be surrounded by some of the brightest, most driven people in the industry—each a top performer in their field—who inspire you to level up every day.
• Marathon Mentality: We believe in sustainable growth, not burnout. Building arenaflex is a long-term journey, and we support a balanced life that lets you bring your best self to work.
• Autonomy & Trust: We hire smart, capable people and trust them to operate with freedom in achieving their mission. You'll have the space to take ownership and make decisions.
• Customer-First Philosophy: We don't see our customers as "cash cows"—we see them as long-term partners in our journey to make the manufacturing industry succeed. We detest the current model of clunky, poorly designed industrial software, and we're building the alternative.

Is This Role Not a Fit? Here's What We're NOT Looking For

To help you decide quickly whether this opportunity aligns with your preferences, here are a few signs that this role might not be the right match:

• You don't enjoy interacting with people—this is a customer-facing role that requires taking customer calls and collaborating with internal teams.
• You're unorganized, not a strong note taker, or a poor communicator.
• You're easily stressed or unaccustomed to fast-paced, dynamic work environments.
• You prefer to work in isolation rather than collaborate across teams.
• You're not a hands-on individual or motivated to get things done quickly.

If none of those apply to you, keep reading—because the benefits are pretty great, too.

Comprehensive Benefits & Perks at arenaflex

We believe that taking care of our team is the foundation of building a great company. As a Customer Support Associate at arenaflex, you'll enjoy:

• Unlimited Paid Time Off (with a 2-week minimum): We value work-life balance and want you to feel supported, restored, and ready to take on each day. Family and health always come first.
• Flexible Location: Work fully remote from anywhere in the USA, or go hybrid by visiting one of our co-working spaces in Charlotte or downtown Chicago.
• 401(k) Retirement Plan: Invest in your future with our company-sponsored retirement savings plan.
• Comprehensive Health Insurance: Medical, vision, and dental coverage to keep you and your family healthy.
• Flexible Work Schedule: We trust you to manage your time effectively and deliver results.
• Professional Growth: Learn a tremendous amount quickly in a startup environment where you'll have direct exposure to multiple functions of the business.

Compensation Details

The salary range for this Remote Customer Support Associate position is $40,000 to $50,000 annually, depending on experience and qualifications. We believe in paying fairly for the value you bring to our team and our customers.

How to Apply: Your Next Chapter Starts Here

If this role sounds like a fit and you're excited about the opportunity to join a fast-growing, mission-driven technology company that's reshaping an entire industry, we'd love to learn more about your experience and goals.

At arenaflex, we're not just building software—we're building the future of manufacturing. And we need talented, passionate, customer-obsessed individuals like you to help us get there. Whether you're a seasoned support professional or an early-career professional looking to break into tech, we encourage you to apply.

Don't miss this opportunity to grow your career, make a real impact, and join a team that truly values its people. Apply today and become part of the arenaflex story.