[Remote] Account Director

Note: The job is a remote job and is open to candidates in USA. Craft Digital is a company seeking an Account Director to manage day-to-day client communication and oversee operational aspects of client engagements. This senior role involves managing relationships, drafting SOWs, and identifying expansion opportunities while ensuring client projects stay on track.

Responsibilities

• Own day-to-day client communication across the full portfolio
• Draft, organize, and manage SOWs from first draft through countersigned close
• Run weekly client check-ins and keep clients clear on where their project stands
• Manage scope and timelines across active engagements; coordinate with developers and track milestones
• Spot expansion opportunities and help scope the next phase
• Sit in on strategic conversations with enterprise clients, PE firms, and portfolio companies

Skills

• 6–10 years in agency account management, client operations, or a comparable role with real ownership over client relationships
• Experience with mid-market and enterprise clients who have high expectations
• Deeply organized with calendars, checklists, follow-ups, and clean inboxes
• Ability to write well under pressure
• Clear and warm client emails that never make a problem worse
• Comfortable with technical concepts and able to explain them back to a client in plain English
• AI-native and uses tools like Claude, ChatGPT, or comparable tools in daily workflow
• Ability to hold a Zoom with a CTO, a CMO, or a PE operating partner and be the most organized person in the room

Company Overview