[Remote] Account Manager (Gov)

Note: The job is a remote job and is open to candidates in USA. TryHackMe is the fastest-growing online cyber readiness platform in the world, aiming to enhance digital security through accessible cybersecurity training. They are seeking an experienced Government Account Manager to retain and expand their portfolio within government and military institutions, focusing on building strong relationships and driving growth through proactive outreach and collaboration.

Responsibilities

• Owns expansions and renewals across a sizeable account portfolio (10s of accounts), operating with discipline and a clear bias for action
• Approaches new and cold stakeholders within the assigned customer base with confidence, using existing relationships to identify and unlock new opportunities staying fast, focused, and fearless in outreach
• Builds and maintains strong, lasting relationships with key stakeholders, demonstrating genuine care, curiosity, and high-quality communication at every touchpoint
• Manages account data diligently and follows processes consistently, because structure drives freedom and precision creates performance
• Analyses personal performance, seeks coaching, and follows through on development plans, taking full ownership of outcomes and improving week on week
• Ownership and accountability, with your entrepreneurial mindset you own the NRR and GRR targets, you operate creatively to get the job done and deliver the results through your winning mindset
• Partners closely with Account Executives to ensure smooth handovers and maintain alignment with broader sales objectives, clarity is kindness
• Works cross-functionally with Customer Success to drive satisfaction, champion product adoption, and leverage insights for proactive outreach that moves the needle
• Contributes data-driven analysis and sound judgment to team discussions, pairing numbers with commercial instinct to support proposals and decisions
• Shows up consistently for the Account Management team, raising the bar and fostering a cohesive, high-performing culture
• Offers constructive input on process improvements, with a bias for execution over intention
• Collaborates with Legal on deal closing, and with Product and Content Engineering to surface strengths, gaps, and opportunities that elevate customer value
• Anticipates challenges early and engages stakeholders proactively, solving problems before they escalate, with no passengers on this team
• Leads occasional projects to test new expansion and renewal strategies, sharing lessons learned and scaling what works, embodying a growth mindset and championing experimentation
• Embraces innovation, continuously refines techniques, and implements creative approaches to strengthen client relationships and drive sustainable growth

Skills

• Proven experience in a sales or revenue-driven Customer Success role within a rapidly growing organisation (50–500 employees), operating effectively in fast-changing environments
• A track record of hitting and exceeding quotas for new business or expansion, results over excuses
• Demonstrated ability to run cold outreach and drive new pipeline within existing accounts, with the will and tenacity to see it through
• Experience working with CRM and Customer Success tools (e.g., HubSpot, ChurnZero, Claude)
• Strong multitasking and organisational skills, with discipline and consistency in execution
• Excellent written and verbal communication skills, with a focus on clarity and precision in every customer interaction
• Experience selling a technical solution; cybersecurity training experience is a strong advantage, with the ability to ramp quickly on new product knowledge and adapt to changing market dynamics
• Experience in the Government sector is desirable

Benefits

• 100% Remote In the US - •In a fully digital world, work from anywhere you want as long as there is a) 6 hrs timezone overlap with the UK timezone.
• Flexi Time - •Choose your own hours as long as you have at least 4 hours of overlap with the UK timezone (from 8am - 6pm). Willingness to occasionally start/work late for USA timezone overlap is appreciated.
• Tools - •a dedicated work laptop + any accessories you need to do your best work.
• Swag Pack - •start your TryHackMe journey with a branded swag bundle!
• Personal Development - $2,500 •training budget to acquire certifications, and more.
• Company Retreat - a•n annual company retreat, fully paid for by TryHackMe!
• Lunch on us - whether you're a pizza-lover, salad obsessed or a big sushi fan, TryHackMe will cover the cost of your lunch order during our recurring company virtual lunches.
• Health Insurance - •if you're in a country that doesn't have public health care.
• Enhanced Maternity & Paternity- an •enhanced package on top of statutory requirements.
• 401k / Pension - •TryHackMe makes it easy to save money for your retirement.

Company Overview